Project Coordinator

Pearson Education - Santa Fe, NM

Full-time

Santa Fe, NM

Publishing Industries

About the position

The Project Coordinator at Pearson plays a crucial role in supporting the Project and/or Program Manager for specific programs. This position is primarily responsible for ensuring that the project and all related processes operate smoothly and accurately. The Project Coordinator is tasked with balancing a variety of assignments, which include developing and executing processes that support both program and customer success. This role requires active communication with the program delivery team and cross-functional support teams, as well as performing various administrative duties as assigned. In terms of customer relationship management, the Project Coordinator is expected to provide outstanding customer service, responding promptly to questions, concerns, and requests. They will serve as a point-of-contact for customers and internal departments regarding day-to-day delivery tasks. Additionally, the coordinator will support call center activities, which include fielding calls and tickets, and reviewing and updating knowledge articles. They will also assist in preparing materials for client reviews. From a project management perspective, the Project Coordinator will document, write, update, and maintain procedures, logs, and specifications. They are responsible for reporting risks and other project-related issues to the Project/Program Manager, arranging meetings, developing agendas, and distributing minutes. Monitoring schedules and executing assigned tasks as defined in the project plan to meet customer deliverables is also a key responsibility. The coordinator will assist in the setup of project management tools and help with contractor and contingent staff setup, tracking, payments, and off-boarding. In terms of financial management, the Project Coordinator will support the Project/Program Manager with financial tracking, including customer invoicing. This role requires a keen attention to detail, strong organizational skills, and the ability to manage multiple priorities effectively. The Project Coordinator must also possess effective communication skills, both verbal and written, and be self-motivated to seek out resources independently. Overall, this position is integral to the success of the projects and programs at Pearson, ensuring that all processes are executed efficiently and effectively.

Responsibilities

• Provide outstanding customer service and respond timely to questions, concerns, and requests.
• Serve as a point-of-contact for customers and internal departments for day-to-day delivery tasks.
• Support call center activities, including fielding calls and tickets, and reviewing and updating knowledge articles.
• Assist in client reviews by creating necessary materials.
• Document, write, update, and maintain procedures, logs, and specifications.
• Report risks and other project/program-related issues to the Project/Program Manager.
• Arrange meetings, develop and distribute agendas and minutes, and attend as required.
• Monitor schedules and execute assigned tasks as defined in the project plan to meet customer deliverables.
• Execute setup of project management tools as assigned.
• Assist in contractor and contingent staff setup, tracking, payments, and off-boarding.
• Support the Project/Program Manager with financial tracking, including customer invoicing.

Requirements

• Associate or Bachelor's Degree desired or commensurate experience.
• Ability to analyze details, follow directions, and collaborate with others to assist in finding solutions.
• Ability to pay close attention to details and follow necessary procedures when issues are found.
• Ability to use time-management and organizational skills to manage multiple, possibly changing, priorities effectively.
• Ability to monitor and quality check project work as needed.
• Understand team dynamics and foster a positive team environment.
• High sense of urgency and attention to detail required.
• Effective verbal/written communication skills, strong listening skills, and ability to effectively escalate issues.
• Experience in providing outstanding customer service.
• Experience with Microsoft Office applications required; experience with customer relationship management and project management software preferred.
• Self-motivated and able to seek out trustworthy resources independently.
• Ability to learn new software and technology tools through formal training and self-instruction.
• Ability to handle confidential information and materials properly.