Project Coordinator

$60,000 - $70,000/Yr

Stiftelsen Norstella - Albany, NY

Full-time - Entry Level

Remote - Albany, NY

Professional, Scientific, and Technical Services

About the position

As a Project Coordinator at MMIT, you will play a crucial role in managing small to mid-sized projects that implement MMIT's software and data solutions for healthcare clients. This position is integral to the Client Success Manager (CSM) and/or Client Care Advisor (CCA), as you will be responsible for managing recurring projects, developing project plans, defining requirements, and leading User Acceptance Testing (UAT). Your work will ensure that product enhancements are effectively integrated into team workflows, making you a key player in the delivery team recognized for your expertise in MMIT's products. In this role, you will coordinate internally with Client Success Managers, technical delivery team members, and other experts to confirm configuration options and timelines for each implementation. You will actively participate in improving and adhering to team and cross-functional process workflows, standards, service level agreements (SLAs), and escalation protocols. Your responsibilities will include defining business, design, and configuration requirements, communicating these to the Configuration and technical delivery teams, and collaborating cross-functionally to ensure successful end-to-end delivery of client solutions. You will also plan and lead client implementations by managing project plans, monitoring progress, and addressing obstacles to ensure timely completion of multiple projects and tasks. Collaboration with Project Managers will be essential to deliver MMIT products while maintaining quality. The fast-paced environment at MMIT requires you to learn and adapt continuously, as the company is committed to enhancing its solutions to provide value to clients in the rapidly changing healthcare market. Conducting UAT testing will be part of your responsibilities to ensure that project outcomes align with client requirements.

Responsibilities

• Manage small to mid-sized projects to implement MMIT's software and data solutions for healthcare clients.
• Coordinate internally with Client Success Managers and technical delivery team members to confirm configuration options and timelines.
• Participate in and improve team and cross-functional process workflows, standards, SLAs, and escalation protocols.
• Define business, design, and configuration requirements and communicate them to the Configuration and technical delivery teams.
• Plan and lead client implementations by managing project plans and monitoring progress.
• Address obstacles to ensure timely completion of multiple projects and tasks.
• Collaborate with Project Managers to deliver MMIT products and ensure quality is maintained.
• Learn and adapt in a fast-paced environment with continuous enhancements to solutions.
• Conduct User Acceptance Testing (UAT) to ensure project outcomes match client requirements.

Requirements

• Bachelor's Degree or relevant experience required.
• 2-5 years of professional experience in a related field.
• Strong understanding of the Pharma and Market access space.
• Excellent written and verbal communication skills.
• Critical thinking and creative problem-solving skills.
• Excellent relationship-building and negotiation skills.
• Ability to create structure and organize work effectively.
• Skilled at condensing details and identifying key takeaways and next steps.
• Strong process improvement skills.
• Excellent time management and prioritization skills.

Nice-to-haves

• Experience in project management methodologies.
• Familiarity with healthcare data and software solutions.
• Knowledge of User Acceptance Testing (UAT) processes.

Benefits

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long-Term Disability
• Paid Parental Leave
• Education Reimbursement
• Paid Time Off & Company Holidays