Project Coordinator

G-TECH Services - Detroit, MI

Full-time - Entry Level

Detroit, MI

Fabricated Metal Product Manufacturing

About the position

The Project Coordinator will oversee an outbound call campaign, ensuring effective coordination between Service Operations teams, Senior Health Services, and vendor teams. This role involves managing access provisioning, leading meetings, monitoring performance, and providing weekly reports to ensure the success of the campaign.

Responsibilities

• Provisioning access to support the outbound call program
• Serving as a liaison between SHS, vendor and SO teams
• Lead meetings, such as call calibrations, weekly touchpoints, performance meetings
• Provide weekly performance reporting
• Monitor performance and request corrective action as appropriate

Requirements

• Project Management experience
• Call center experience
• Leadership and analytical experience with data/operations
• Excellent analytical, organizational, problem solving, verbal and written communication skills
• Knowledge of project management tools and methodologies
• Ability to work independently, within a team environment and with multiple priorities
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word)
• Ability to work closely with the technical support team in understanding and resolving systems issues
• Ability to develop, implement, and monitor policies, procedures, and customer service alerts
• Support vendor in achieving performance management, KPIs and SLAs
• Onboard and train vendor leaders or vendor trainer, as needed

Nice-to-haves

• Health care experience
• Three or more years experience in related field