Project Coordinator

Pella Corporation - Phoenix, AZ

Full-time

Phoenix, AZ

Food Services and Drinking Places

About the position

The Project Coordinator (PC) position is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. This role is crucial in ensuring that each detail in the customer's order is addressed by managing orders from the point of contract through to final resolution, which may include post-installation and/or service issues. The Project Coordinator works closely with sales teams, order fulfillment teams, and third-party providers to achieve and provide excellent customer satisfaction. The ability to work effectively in a team environment is essential for success in this role. In this position, the Project Coordinator will engage in various responsibilities and accountabilities, including external and internal customer contact, reviewing and booking orders from the sales team, purchasing products from vendors and corporate manufacturing facilities, and recording key dates and activities related to orders. The role also involves scheduling and releasing completed products, coordinating the delivery of customer orders, and collecting customer payments following installation or delivery as needed. Additionally, the Project Coordinator will manage the recovery process for shortages and damaged products, order parts, and/or schedule service appointments as needed. They will also process factory credits to Pella Corporation and provide follow-up or revision to pending or denied credits. The Project Coordinator serves as a resource for PQM/ADM and product offering questions and may assist with physical inventory and help resolve inventory discrepancies. Promoting and facilitating continuous improvement activities in the department is also a key aspect of this role.

Responsibilities

• Coordinate the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders.
• Ensure that each detail in the customer's order is addressed from contract through final resolution.
• Work closely with sales teams, order fulfillment teams, and third-party providers to achieve customer satisfaction.
• Engage in external and internal customer contact.
• Review and book orders from the sales team.
• Purchase products from vendors and corporate manufacturing facilities.
• Record key dates and activities related to orders.
• Schedule and release completed products.
• Coordinate the delivery of customer orders.
• Collect customer payments following installation or delivery as needed.
• Manage the recovery process for shortages and damaged products.
• Order parts and/or schedule service appointments as needed.
• Process factory credits to Pella Corporation and provide follow-up/revision to pending or denied credits.
• Serve as a resource for PQM/ADM and product offering questions.
• Assist with physical inventory and help resolve inventory discrepancies.
• Promote and facilitate continuous improvement activities in the department.

Requirements

• Provide superb customer service.
• Work collaboratively with Pella team members and customers.
• Enjoy working in a fast-paced environment with a high sense of urgency.
• Strong problem-solving skills.
• Seek out internal experts and utilize their knowledge.
• Adaptable to changing processes and priorities.
• Focused on details and follow through.
• Proficiency with Microsoft Office and ability to learn internal software programs and applications.