Project Coordinator

Pearson Education - Lansing, MI

Full-time - Entry Level

Lansing, MI

Publishing Industries

About the position

The Project Coordinator supports the Project and/or Program Manager for specific programs, ensuring that all project-related processes run smoothly and accurately. This role is crucial in balancing various assignments, which include developing and executing processes that support both program and customer success. The Project Coordinator is responsible for maintaining active communication with the program delivery team and cross-functional support teams, while also performing various administrative duties as assigned. In terms of customer relationship management, the Project Coordinator is expected to provide outstanding customer service, responding promptly to questions, concerns, and requests. They serve as a point of contact for customers and internal departments regarding day-to-day delivery tasks. Additionally, the role involves supporting call center activities, which includes fielding calls and tickets, as well as reviewing and updating knowledge articles. The Project Coordinator also assists in client reviews by creating necessary materials. From a project management perspective, the Project Coordinator documents, writes, updates, and maintains procedures, logs, and specifications. They report risks and other project-related issues to the Project/Program Manager and are responsible for arranging meetings, developing agendas, distributing minutes, and attending meetings as required. Monitoring schedules and executing assigned tasks as defined in the project plan to meet customer deliverables is also a key responsibility. Furthermore, the Project Coordinator assists in the setup of project management tools and manages contractor and contingent staff setup, tracking, payments, and off-boarding. Financial management support is also part of the role, which includes assisting the Project/Program Manager with financial tracking and customer invoicing.

Responsibilities

• Provide outstanding customer service and be responsive to questions, concerns, and requests.
• Serve as a point-of-contact for customers and internal departments for day-to-day delivery tasks.
• Support call center activities, including fielding calls and tickets, and updating knowledge articles.
• Assist in client reviews by creating necessary materials.
• Document, write, update, and maintain procedures, logs, and specifications.
• Report risks and project/program-related issues to the Project/Program Manager.
• Arrange meetings, develop agendas, distribute minutes, and attend meetings as required.
• Monitor schedules and execute assigned tasks as defined in the project plan to meet customer deliverables.
• Assist in the setup of project management tools as assigned.
• Manage contractor and contingent staff setup, tracking, payments, and off-boarding.
• Support the Project/Program Manager with financial tracking, including customer invoicing.

Requirements

• Associate or Bachelor's Degree desired or commensurate experience.
• Ability to analyze details, follow directions, and collaborate with others to find solutions effectively.
• Strong attention to detail and ability to follow necessary procedures when issues arise.
• Excellent time-management and organizational skills to manage multiple priorities.
• Ability to monitor and quality check project work as needed.
• Understanding of team dynamics and ability to foster a positive team environment.
• High sense of urgency and attention to detail required.
• Effective verbal and written communication skills, strong listening skills, and ability to escalate issues effectively.
• Experience in providing outstanding customer service.
• Proficiency in Microsoft Office applications; experience with customer relationship management and project management software preferred.
• Self-motivated with the ability to seek out trustworthy resources independently.
• Ability to learn new software and technology tools through formal training and self-instruction.
• Ability to handle confidential information and materials properly.

Nice-to-haves

• Experience with project management software.
• Experience in a customer service role within an educational or corporate environment.