Project Coordinator

Pearson Education - Olympia, WA

Full-time - Entry Level

Olympia, WA

Publishing Industries

About the position

The Project Coordinator plays a crucial role in supporting the Project and/or Program Manager for specific programs at Pearson. This position is primarily responsible for ensuring that projects and all related processes run smoothly and accurately. The Project Coordinator is tasked with balancing a variety of assignments, which include developing and executing processes that support both program and customer success. This role requires active communication with the program delivery team and cross-functional support teams, as well as performing various administrative-level duties as assigned. In terms of customer relationship management, the Project Coordinator is expected to provide outstanding customer service, responding promptly to questions, concerns, and requests. They serve as a point-of-contact for customers and internal departments regarding day-to-day delivery tasks. Additionally, the Project Coordinator supports call center activities, which include fielding calls and tickets, as well as reviewing and updating knowledge articles. They also assist in client reviews by creating necessary materials. From a project management perspective, the Project Coordinator is responsible for documenting, writing, updating, and maintaining procedures, logs, and specifications. They report risks and other project-related issues to the Project/Program Manager and are involved in arranging meetings, developing agendas, and distributing minutes. Monitoring schedules and executing assigned tasks as defined in the project plan to meet customer deliverables is also a key responsibility. Furthermore, the Project Coordinator assists in the setup of project management tools and manages contractor and contingent staff setup, tracking, payments, and off-boarding. Financial management is another aspect of this role, where the Project Coordinator supports the Project/Program Manager with financial tracking, including customer invoicing. Overall, this position requires a high level of organization, attention to detail, and the ability to manage multiple priorities effectively.

Responsibilities

• Provide outstanding customer service and respond timely to questions, concerns, and requests.
• Serve as a point-of-contact for customers and internal departments for day-to-day delivery tasks.
• Support call center activities, including fielding calls and tickets, and updating knowledge articles.
• Assist in client reviews by creating necessary materials.
• Document, write, update, and maintain procedures, logs, and specifications.
• Report risks and other project/program-related issues to the Project/Program Manager.
• Arrange meetings, develop agendas, and distribute minutes, attending as required.
• Monitor schedules and execute assigned tasks as defined in the project plan to meet customer deliverables.
• Assist in the setup of project management tools as assigned.
• Manage contractor and contingent staff setup, tracking, payments, and off-boarding.
• Support the Project/Program Manager with financial tracking, including customer invoicing.

Requirements

• Associate or Bachelor's Degree desired or commensurate experience.
• Ability to analyze details, follow directions, and collaborate with others to find solutions effectively.
• Strong attention to detail and ability to follow necessary procedures when issues arise.
• Excellent time-management and organizational skills to manage multiple, possibly changing, priorities.
• Ability to monitor and quality check project work as needed.
• Understanding of team dynamics and ability to foster a positive team environment.
• High sense of urgency and attention to detail required.
• Effective verbal and written communication skills, strong listening skills, and ability to escalate issues effectively.
• Experience in providing outstanding customer service.
• Proficiency in Microsoft Office applications; experience with customer relationship management and project management software preferred.
• Self-motivated with the ability to seek out trustworthy resources independently.
• Ability to learn new software and technology tools through formal training and self-instruction.
• Ability to handle confidential information and materials properly.

Nice-to-haves

• Experience with project management software.
• Familiarity with customer relationship management tools.

Benefits

• Flexible work environment
• Opportunities for professional development
• Inclusive company culture
• Diversity and inclusion initiatives
• Health and wellness programs