Project Coordinator

$54,080 - $64,480/Yr

Gardner Standard - Kent, WA

Full-time - Entry Level

Kent, WA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Project Coordinator at Pacific Aero Tech is responsible for managing customer accounts and ensuring exceptional service delivery. This role involves interfacing with customers, resolving inquiries, and coordinating with various departments to meet customer needs. The ideal candidate will possess strong analytical and communication skills, be goal-driven, and maintain a calm demeanor in challenging situations.

Responsibilities

• Interface as point of contact for the customer, utilizing effective judgment to coordinate customer needs with other departments.
• Actively assist with resolutions by investigating problems, identifying possible solutions, and making recommendations.
• Develop long-term customer relationships.
• Respond to customer inquiries and escalate issues as needed.
• Generate and submit quotes to the customer based on shop findings, customer requirements, product inventory, labor, and company pricing policies.
• Communicate inspection documents in customer-appropriate language.
• Process approvals, verifying customer pricing and delivery dates.
• Process a variety of documents (work orders, purchase orders, invoices) for data entry using an ERP System such as Pentagon 2000SQL software.
• Other duties as assigned.

Requirements

• Bachelor's degree in business, communications, or another related field or 2-5+ years of experience in job costing, account management, customer service, or aerospace/manufacturing experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experience working with an ERP System such as Pentagon 2000SQL software.

Nice-to-haves

• Experience in customer service within the aerospace or manufacturing industry.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance