Project Coordinator

$60,000 - $70,000/Yr

Stiftelsen Norstella - Austin, TX

Full-time - Entry Level

Remote - Austin, TX

Professional, Scientific, and Technical Services

About the position

As a Project Coordinator at MMIT, you will play a pivotal role in managing small to mid-sized projects aimed at implementing MMIT's software and data solutions for our healthcare clients. This position is integral to the Client Success Manager (CSM) and/or Client Care Advisor (CCA), as you will be responsible for managing recurring projects, developing project plans, defining requirements, and leading User Acceptance Testing (UAT). Your contributions will ensure that product enhancements are effectively integrated into team workflows, making you a key player in the delivery team recognized for your expertise in product solutions. In this role, you will coordinate internally with various stakeholders, including Client Success Managers and technical delivery team members, to review and confirm configuration options and timelines for each implementation. You will actively participate in improving and adhering to team and cross-functional process workflows, standards, service level agreements (SLAs), and escalation protocols. Your ability to define business, design, and configuration requirements will be crucial as you communicate these needs to the Configuration and technical delivery teams, ensuring successful end-to-end delivery of client solutions. You will also be responsible for planning and leading client implementations, managing project plans, monitoring progress, and addressing any obstacles that may arise to ensure timely completion of multiple projects and tasks. Collaboration with Project Managers will be essential to deliver MMIT products while maintaining high-quality standards. In a fast-paced environment where MMIT continuously enhances its solutions, your adaptability and willingness to learn will be vital to providing value to clients in the rapidly changing healthcare market. Additionally, you will conduct UAT testing as required to ensure that project outcomes align with client requirements.

Responsibilities

• Manage small to mid-sized projects to implement MMIT's software and data solutions for healthcare clients.
• Coordinate internally with Client Success Managers and technical delivery team members to confirm configuration options and timelines.
• Participate in and improve team and cross-functional process workflows, standards, SLAs, and escalation protocols.
• Define business, design, and configuration requirements and communicate them to the Configuration and technical delivery teams.
• Plan and lead client implementations by managing project plans, monitoring progress, and addressing obstacles.
• Collaborate with Project Managers to deliver MMIT products and ensure quality is maintained.
• Learn and adapt in a fast-paced environment with continuous enhancements to solutions.
• Conduct User Acceptance Testing (UAT) to ensure project outcomes match client requirements.

Requirements

• Bachelor's Degree or relevant experience required.
• 2-5 years of professional experience in a related field.
• Strong understanding of the Pharma and Market access space.
• Excellent written and verbal communication skills.
• Critical thinking and creative problem-solving skills.
• Excellent relationship-building and negotiation skills.
• Ability to create structure and organize work effectively.
• Skilled at condensing details and identifying key takeaways and next steps.
• Strong process improvement skills.
• Excellent time management and prioritization skills.

Benefits

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long-Term Disability
• Paid Parental Leave
• Education Reimbursement
• Paid Time Off & Company Holidays