Project Coordinator

Pearson Education - Boston, MA

Full-time - Entry Level

Boston, MA

1,001-5,000 employees

Publishing Industries

About the position

The Project Coordinator plays a crucial role in supporting the Project and/or Program Manager for specific programs at Pearson. This position is primarily responsible for ensuring that projects and all related processes run smoothly and accurately. The Project Coordinator is tasked with balancing a variety of assignments, which include developing and executing processes that support both program and customer success. This role requires active communication with the program delivery team and cross-functional support teams, as well as performing various administrative-level duties as assigned. In terms of customer relationship management, the Project Coordinator is expected to provide outstanding customer service, responding promptly to questions, concerns, and requests. They serve as a point-of-contact for customers and internal departments regarding day-to-day delivery tasks. Additionally, the Project Coordinator supports call center activities by fielding calls and tickets, reviewing, and updating knowledge articles, and assisting in the creation of materials for client reviews. From a project management perspective, the Project Coordinator is responsible for documenting, writing, updating, and maintaining procedures, logs, and specifications. They report risks and other project-related issues to the Project/Program Manager, arrange meetings, develop and distribute agendas and minutes, and monitor schedules to execute assigned tasks as defined in the project plan. The role also involves executing the setup of project management tools and assisting with contractor and contingent staff setup, tracking, payments, and off-boarding. Financial management is another key aspect of this role, where the Project Coordinator supports the Project/Program Manager with financial tracking, including customer invoicing. Overall, the Project Coordinator is expected to be self-motivated, detail-oriented, and capable of managing multiple priorities effectively while fostering a positive team environment.

Responsibilities

• Provide outstanding customer service and respond timely to questions, concerns, and requests.
• Serve as a point-of-contact for customers and internal departments for day-to-day delivery tasks.
• Support call center activities including fielding calls and tickets, and updating knowledge articles.
• Assist in the creation of materials for client reviews.
• Document, write, update, and maintain procedures, logs, and specifications.
• Report risks and other project/program-related issues to the Project/Program Manager.
• Arrange meetings, develop and distribute agendas and minutes, and attend as required.
• Monitor schedule and execute assigned tasks as defined in the project plan to meet customer deliverables.
• Execute setup of project management tools as assigned.
• Assist in contractor and contingent staff setup, tracking, payments, and off-boarding.
• Support Project/Program Manager with financial tracking including customer invoicing.

Requirements

• Associate or Bachelor's Degree desired or commensurate experience.
• Ability to analyze details, follow directions, and collaborate with others to find solutions effectively.
• Strong attention to detail and ability to follow necessary procedures when issues arise.
• Effective time-management and organizational skills to manage multiple, possibly changing, priorities.
• Ability to monitor and quality check project work as needed.
• Understanding of team dynamics and ability to foster a positive team environment.
• High sense of urgency and attention to detail required.
• Effective verbal and written communication skills, strong listening skills, and ability to escalate issues effectively.
• Experience in providing outstanding customer service.
• Proficiency in Microsoft Office applications; experience with customer relationship management and project management software preferred.
• Self-motivated and able to seek out trustworthy resources independently.
• Ability to learn new software and technology tools through formal training and self-instruction.
• Ability to handle confidential information and materials properly.

Nice-to-haves

• Experience with project management software.
• Familiarity with customer relationship management tools.

Benefits

• Flexible scheduling options
• Remote work opportunities
• Professional development programs
• Inclusive workplace culture
• Diversity, equity, and inclusion initiatives