Project Coordinator

$60,000 - $70,000/Yr

Stiftelsen Norstella - Columbus, OH

Full-time - Entry Level

Remote - Columbus, OH

Professional, Scientific, and Technical Services

About the position

As a Project Coordinator at MMIT, you will play a crucial role in managing small to mid-sized projects aimed at implementing MMIT's software and data solutions for healthcare clients. This position is integral to the Client Success Manager (CSM) and/or Client Care Advisor (CCA), where you will oversee recurring projects, develop project plans, and lead User Acceptance Testing (UAT). Your responsibilities will include coordinating with various internal teams, ensuring that product enhancements are effectively integrated into team workflows, and acting as a product specialist and advisor within the delivery team. In this role, you will be expected to collaborate closely with Client Success Managers and technical delivery team members to confirm configuration options and timelines for each implementation. You will also participate in the continuous improvement of team processes and adhere to established workflows, standards, and escalation protocols. Defining business, design, and configuration requirements will be a key part of your responsibilities, as will communicating these requirements to the Configuration and technical delivery teams to ensure successful end-to-end delivery of client solutions. You will plan and lead client implementations by managing project plans, monitoring progress, and addressing any obstacles that may arise to ensure timely completion of multiple projects and tasks. Additionally, you will work alongside Project Managers to deliver MMIT products while maintaining high quality standards. The fast-paced environment at MMIT requires you to learn and adapt quickly, as the company continuously enhances its solutions to provide value to clients in the rapidly changing healthcare market. Conducting UAT testing will also be part of your duties to ensure that project outcomes align with client requirements.

Responsibilities

• Manage small to mid-sized projects to implement MMIT's software and data solutions for healthcare clients.
• Coordinate internally with Client Success Managers and technical delivery team members to confirm configuration options and timelines.
• Participate in continuous improvement and adhere to team and cross-functional process workflows, standards, SLA's, and escalation protocols.
• Define business, design, and configuration requirements and communicate them to the Configuration and technical delivery teams.
• Plan and lead client implementations by managing project plans, monitoring progress, and addressing obstacles.
• Collaborate with Project Managers to deliver MMIT products and ensure quality is maintained.
• Learn and adapt in a fast-paced environment where MMIT is continuously enhancing solutions.
• Conduct User Acceptance Testing (UAT) to ensure project outcomes match intended client requirements.

Requirements

• Bachelor's Degree or relevant experience required.
• 2-5 years of professional experience in a related field.
• Strong understanding of the Pharma and Market access space.
• Excellent written and verbal communication skills.
• Critical thinking and creative problem-solving skills.
• Excellent relationship-building and negotiation skills.
• Ability to create structure and organize work, condensing details and identifying key takeaways.
• Strong process improvement skills.
• Excellent time management and prioritization skills.

Benefits

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long-Term Disability
• Paid Parental Leave
• Education Reimbursement
• Paid Time Off & Company Holidays