Project Coordinator

J. J. Keller & Associates - Neenah, WI

Full-time

Neenah, WI

Professional, Scientific, and Technical Services

About the position

J. J. Keller is seeking a detail-oriented, self-starter to join our team as a Project Coordinator in our Vehicle Legalization department. In this role, you will have daily interaction with internal and external parties to facilitate and implement vehicle compliance for customers. Your expertise will support and work directly with customers, states, vendors, and internal partners to ensure a positive customer experience and successful completion of regulatory items including mileage, fuel tax, vehicle titling, vehicle registration, and more. This position is on-site at our Neenah, WI office, and operates within standard office hours from 8:00 a.m. to 4:30 p.m. As the primary point of contact for clients for Vehicle Legalization services, you will advise clients on regulatory requirements, recommend actions needed to improve compliance levels, resolve service issues, and provide regular updates on progress. You will actively collaborate with Sales Associates to enhance the client experience from point of sale through service delivery. Your responsibilities will include facilitating the timely and successful implementation of services in accordance with clients' objectives and contracted projects, assigning resources as necessary, and remaining the primary point of contact with clients throughout the project. You will initiate and complete work orders to deliver a variety of vehicle services to clients, including completing state applications, renewals, and submitting work to vendor and state representatives. Additionally, you will maintain an expert-level understanding of regulations, conducting independent research to stay current with IFTA, IRP, Title & Registration, and state vehicle-related regulations. Sharing this knowledge with clients and internal partners will be crucial to further develop their vehicle knowledge. You will also build a network of critical resources within the industry to effectively troubleshoot issues at both the state and federal level, and make recommendations to Product Management and sales teams on service improvements and new service ideas based on client feedback and personal observations.

Responsibilities

• Serve as the primary point of contact for clients for Vehicle Legalization services.
• Advise clients on regulatory requirements and actions needed to improve compliance levels.
• Resolve service issues and provide regular updates on progress to clients.
• Collaborate with Sales Associates to enhance the client experience from point of sale through service delivery.
• Facilitate the timely and successful implementation of services in accordance with clients' objectives and contracted projects.
• Assign resources as necessary to meet project goals.
• Initiate and complete work orders for a variety of vehicle services, including state applications and renewals.
• Complete system configuration and set-up and data migration services according to client needs.
• Provide clients with information and resources for complex projects, including custom configurations and reports.
• Maintain an expert-level understanding of regulations and conduct independent research to stay current with vehicle-related regulations.
• Share regulatory knowledge with clients and internal partners to enhance their understanding.
• Build a network of critical resources within the industry to troubleshoot issues effectively.
• Make recommendations to Product Management and sales teams based on client feedback.

Requirements

• 2+ years of total office experience.
• High school graduate or General Education Degree (GED).
• Post secondary education in a business-related field preferred.
• Proficiency in MS Word with intermediate Excel skills.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of FMCSR regulations desirable.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in various situations.
• Independent decision-making skills.