Project Coordinator

OpTech - Detroit, MI

Full-time - Entry Level

Hybrid - Detroit, MI

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Project Coordinator at OpTech is responsible for overseeing an outbound call campaign, ensuring effective coordination between various teams including Service Operations, Senior Health Services, and vendor teams. This role involves leading meetings, monitoring performance, and providing weekly reports to ensure the success of the campaign.

Responsibilities

• Oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services team, and vendor teams.
• Provisioning access to support the outbound call program.
• Serving as a liaison between SHS, vendor, and SO teams.
• Leading meetings such as call calibrations, weekly touchpoints, and performance meetings.
• Providing weekly performance reporting.
• Monitoring performance and requesting corrective action as appropriate.

Requirements

• Project Management experience
• Call center experience
• Leadership and analytical experience with data/operations
• Excellent analytical, organizational, problem solving, verbal and written communication skills
• Knowledge of project management tools and methodologies
• Ability to work independently and within a team environment with multiple priorities
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel, and Word)
• Ability to work closely with the technical support team in understanding and resolving systems issues
• Ability to develop, implement, and monitor policies, procedures, and customer service alerts
• Support vendor in achieving performance management, KPIs, and SLAs
• Onboard and train vendor leaders or vendor trainer, as needed

Nice-to-haves

• Health care experience
• Three or more years of experience in related field

Benefits

• Health and dental benefits from the first day of employment
• Training opportunities
• Flexible/remote work options
• Growth opportunities
• 401K
• Competitive pay