Project Coordinator

Pearson Education - Richmond, VA

Full-time

Richmond, VA

Publishing Industries

About the position

The Project Coordinator at Pearson plays a crucial role in supporting the Project and/or Program Manager for specific programs. This position is primarily focused on ensuring that the project and all related processes operate smoothly and accurately. The Project Coordinator is responsible for a variety of assignments, which include developing and executing processes that support both program and customer success. This role requires active communication with the program delivery team and cross-functional support teams, as well as performing various administrative-level duties as assigned. In terms of customer relationship management, the Project Coordinator is expected to provide outstanding customer service, responding promptly to questions, concerns, and requests. They will serve as a point-of-contact for customers and internal departments regarding day-to-day delivery tasks. Additionally, the coordinator will support call center activities, which include fielding calls and tickets, as well as reviewing and updating knowledge articles. They will also assist in preparing materials for client reviews. From a project management perspective, the Project Coordinator will document, write, update, and maintain procedures, logs, and specifications. They are responsible for reporting risks and other project-related issues to the Project/Program Manager, arranging meetings, developing agendas and minutes, and monitoring schedules to ensure that assigned tasks are executed according to the project plan. The coordinator will also assist in the setup of project management tools and manage contractor and contingent staff setup, tracking, payments, and off-boarding. In terms of financial management, the Project Coordinator will support the Project/Program Manager with financial tracking, including customer invoicing. This multifaceted role requires a high level of organization, attention to detail, and the ability to manage multiple priorities effectively.

Responsibilities

• Provide outstanding customer service and respond timely to questions, concerns, and requests.
• Serve as a point-of-contact for customers and internal departments for day-to-day delivery tasks.
• Support call center activities, including fielding calls and tickets, and reviewing knowledge articles.
• Assist in client reviews by creating necessary materials.
• Document, write, update, and maintain procedures, logs, and specifications.
• Report risks and project-related issues to the Project/Program Manager.
• Arrange meetings, develop agendas and minutes, and attend as required.
• Monitor schedules and execute assigned tasks as defined in the project plan.
• Execute the setup of project management tools as assigned.
• Assist in contractor and contingent staff setup, tracking, payments, and off-boarding.
• Support the Project/Program Manager with financial tracking, including customer invoicing.

Requirements

• Associate or Bachelor's Degree desired or equivalent experience.
• Ability to analyze details and collaborate effectively to find solutions.
• Strong attention to detail and ability to follow necessary procedures when issues arise.
• Excellent time-management and organizational skills to manage multiple priorities.
• Ability to monitor and quality check project work as needed.
• Understanding of team dynamics and ability to foster a positive team environment.
• High sense of urgency and attention to detail required.
• Effective verbal and written communication skills, with strong listening skills.
• Experience in providing outstanding customer service.
• Proficiency in Microsoft Office applications; experience with CRM and project management software preferred.
• Self-motivated with the ability to seek out trustworthy resources independently.
• Ability to learn new software and technology tools through formal training and self-instruction.
• Ability to handle confidential information properly.

Nice-to-haves

• Experience with customer relationship management software.
• Experience with project management software.