Project Coordinator

$50,000 - $60,000/Yr

Arrive - Seattle, WA

Full-time - Mid Level

Seattle, WA

Transit and Ground Passenger Transportation

About the position

ARRIVE, LLC is seeking a Project Coordinator to join our team in Seattle, Washington. As a small yet dynamic company, we specialize in providing consulting services for apartment and condominium developments. Our focus is on delivering exceptional homeowner care and warranty management services for new construction high-rise condos and luxury townhomes. The Project Coordinator will play a vital role in ensuring that our clients, homeowners, and vendors receive the highest level of service and support throughout the project lifecycle. In this position, the Project Coordinator will be responsible for managing multiple tasks and projects simultaneously, demonstrating strong attention to detail and excellent communication skills. The role involves collaborating closely with Project Managers and Homeowner Care Specialists to achieve strategic goals and ensure client satisfaction. The Project Coordinator will assist in managing homeowner inquiries, scheduling appointments, conducting home orientations, and documenting work orders using our warranty management software. This position is primarily based at one of our downtown Seattle or Bellevue project locations, providing a unique opportunity to engage directly with homeowners and vendors in a fast-paced environment. The ideal candidate will possess a strong background in project coordination, customer service, and data management. We are looking for someone who is self-motivated, adaptable, and able to thrive under pressure. This role offers competitive benefits, a supportive team culture, and opportunities for career advancement within our organization. At Arrive, we value diversity and are committed to creating an inclusive workplace where all employees can succeed.

Responsibilities

• Assist in managing email inboxes for multiple projects and provide homeowner education in email communication.
• Schedule home assessment and vendor appointments with relevant trade partners, homeowners, and Homeowner Care Specialists.
• Meet with condo buyers for their first walkthrough and provide educational moments about their new home.
• Assess homeowner concerns in their homes and provide high levels of customer service and empathy.
• Prepare vendors for appropriate interactions in the home and manage their work inside the home.
• Open, update, and close work orders in PunchList Manager, following home assessments and vendor appointments.
• Conduct vacant unit inspections and review detailed notes and photos with Project Managers.
• Contribute to the agenda for weekly client meetings and assist with documentation management and reporting.
• Assist Project Managers and company executives as needed, including construction punch management tasks.

Requirements

• Highly proficient with Microsoft Office Suite, including Outlook, Excel, and Teams.
• Exceptional customer service skills, specifically for high-end clientele.
• Ability to perform high-quality and extremely detail-oriented work.
• Demonstrable experience managing multiple and complex schedules and prioritizing tasks.
• Proven experience with data entry and manipulation.
• Aptitude for critical thinking and independent problem solving.
• Open-mindedness and a willingness to learn.
• Ability to work in a collaborative environment with peer-to-peer accountability.
• Comfortable working in a fluid and adaptable work environment.
• Strong emotional intelligence and understanding of customer frustrations.
• Strong communication skills and cultural competency.

Nice-to-haves

• Bilingual candidates are encouraged to apply.

Benefits

• Employee medical, dental, and vision insurance with premiums covered 100% by employer.
• Three weeks paid vacation annually.
• 7 days paid sick/safe time.
• All federal holidays observed.
• Empathy-based leadership and mentorship provided.