Project Coordinator

Pearson Education - Dover, DE

Full-time

Dover, DE

Publishing Industries

About the position

The Project Coordinator at Pearson plays a crucial role in supporting the Project and/or Program Manager for specific programs. This position is primarily responsible for ensuring that the project and all related processes operate smoothly and accurately. The Project Coordinator is tasked with balancing various assignments, which include developing and executing processes that support both program and customer success. This role requires active communication with the program delivery team and cross-functional support teams, as well as performing various administrative duties as assigned. In terms of customer relationship management, the Project Coordinator is expected to provide outstanding customer service, responding promptly to questions, concerns, and requests. They will serve as a point of contact for customers and internal departments regarding day-to-day delivery tasks. Additionally, the coordinator will support call center activities, which include fielding calls and tickets, and reviewing and updating knowledge articles. They will also assist in preparing materials for client reviews. From a project management perspective, the Project Coordinator will document, write, update, and maintain procedures, logs, and specifications. They are responsible for reporting risks and other project-related issues to the Project/Program Manager, arranging meetings, developing and distributing agendas and minutes, and monitoring schedules to execute assigned tasks as defined in the project plan. The coordinator will also assist in the setup of project management tools and manage contractor and contingent staff setup, tracking, payments, and off-boarding. In terms of financial management, the Project Coordinator will support the Project/Program Manager with financial tracking, including customer invoicing. This role requires a keen attention to detail, strong organizational skills, and the ability to manage multiple priorities effectively. The Project Coordinator must also possess effective communication skills, both verbal and written, and be self-motivated to seek out resources independently.

Responsibilities

• Provide outstanding customer service and respond timely to questions, concerns, and requests.
• Serve as a point-of-contact for customers and internal departments for day-to-day delivery tasks.
• Support call center activities, including fielding calls and tickets, and reviewing and updating knowledge articles.
• Assist in client reviews by creating necessary materials.
• Document, write, update, and maintain procedures, logs, and specifications.
• Report risks and project/program-related issues to the Project/Program Manager.
• Arrange meetings, develop and distribute agendas and minutes, and attend as required.
• Monitor schedules and execute assigned tasks as defined in the project plan to meet customer deliverables.
• Execute the setup of project management tools as assigned.
• Assist in contractor and contingent staff setup, tracking, payments, and off-boarding.

Requirements

• Associate or Bachelor's Degree desired or commensurate experience.
• Ability to analyze details, follow directions, and collaborate with others to find solutions effectively.
• Strong attention to detail and ability to follow necessary procedures when issues arise.
• Excellent time-management and organizational skills to manage multiple, possibly changing, priorities.
• Ability to monitor and quality check project work as needed.
• Understanding of team dynamics and ability to foster a positive team environment.
• High sense of urgency and attention to detail required.
• Effective verbal and written communication skills, strong listening skills, and ability to escalate issues effectively.
• Experience in providing outstanding customer service.
• Proficiency in Microsoft Office applications; experience with customer relationship management and project management software preferred.
• Self-motivated with the ability to seek out trustworthy resources independently.
• Ability to learn new software and technology tools through formal training and self-instruction.
• Ability to handle confidential information and materials properly.