Project Coordinator

Granite Telecommunications - Quincy, MA

Full-time

Quincy, MA

1,001-5,000 employees

Telecommunications

About the position

The Project Coordinator role at Granite Telecommunications involves scheduling and supporting field technicians to ensure efficient service delivery to customer sites. The position requires effective communication with internal teams and customers, managing service calls, and troubleshooting issues to facilitate quick resolutions. The role emphasizes multitasking, attention to detail, and the ability to handle a high volume of calls while coordinating technical support.

Responsibilities

• Field calls from technicians to initiate and resolve customer site issues.
• Work with internal teams to prioritize dispatches and escalations.
• Answer 40+ daily inbound calls.
• Manage customers' technical and communication requirements with internal teams.
• Update internal and external ticket management systems.
• Troubleshoot with technicians to resolve site issues.
• Coordinate the transfer of technical documents and instructions to field technicians.
• Obtain and log technician closeout notes to resolve dispatch.
• Order new parts and equipment for technicians and customer sites.

Requirements

• Excellent PC skills (Microsoft Office).
• Typing skills are a MUST.
• Excellent communication skills (written and verbal).
• Ability to multitask and follow issues through to completion.
• Decision-making skills.
• Superb attention to detail.
• Ability to solve problems creatively.

Nice-to-haves

• Service Dispatch/Scheduling experience.
• Project Management/Coordination experience.
• Customer phone call experience.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Tuition reimbursement
• Vision insurance