Project Coordinator

$52,500 - $77,000/Yr

Eaton Corporation - Arden, NC

Full-time

Arden, NC

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Small Project Coordinator at Eaton's NAS North American Sales division serves as a commercial liaison between product lines, Field Sales, and customers during the execution of small project orders. This role focuses on developing and maintaining relationships with both internal and external customers, ensuring effective communication and project management throughout the order process.

Responsibilities

• Develop and maintain relationships with internal and external customers in assigned territory or vertical segment.
• Use Eaton prescribed tools and applications to enter project orders consisting of Built-To-Order, Assembled-To-Order, and Engineered-To-Order equipment.
• Promote proactive project management through timely and accurate communications with internal partners and external customers.
• Serve as the customer's advocate by relaying the appropriate level of urgency to peer contacts in operations and escalating issues as required to management.
• Manage daily phone and email activity, providing directions, solutions, and updates, including back-up support for teammates.
• Demonstrate proficiency in providing proactive support on complex orders.
• Take an active role in developing, mentoring, and monitoring On-the-Job-Training for less experienced Project Coordinators.
• Meet expectations per EatonCare Service Level Agreement.
• Perform all other duties as required by Regional Management.

Requirements

• 2-year degree from an accredited institution.
• Candidates must be legally authorized to work in the US now or in the future without company sponsorship.

Nice-to-haves

• Minimum 2 years of customer service experience.
• Proficient in Microsoft Office applications including Excel.
• BS/BA Degree from an accredited institution.

Benefits

• Health and Welfare benefits
• Retirement benefits
• Programs for paid and unpaid time away from work