Project Implementation Analyst / Consultant

$64,500 - $105,000/Yr

Park Consulting Group - Irvine, CA

Full-time - Mid Level

Irvine, CA

Professional, Scientific, and Technical Services

About the position

As a Project Implementation Analyst/Consultant at Park Consulting Group, you will play a crucial role in partnering with clients to understand their needs and requirements for implementing permitting software solutions. This position involves utilizing business analysis techniques and software implementation methodologies to ensure successful project delivery. You will be responsible for managing client interactions, project documentation, and configuration processes, while also performing project management functions to support various client projects.

Responsibilities

• Interact effectively with a diverse group of team members and clients within the Park Consulting Group, industry, and government communities
• Respond and document client and vendor requests to successful completion
• Manage and perform new client project onboarding and setup processes
• Manage deliverables, documents, and file folders organized in a standard and consistent manner
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting status reports, timesheets, and weekly expense reports, and updating systems-related client activity
• Lead and support meetings with project team, client, and vendors
• Attend project meetings, training sessions, and conferences with project team, client, and vendors mainly virtually, with travel to client sites and conferences (10-25% annual travel)
• Create Agendas, Meeting Notes, Minutes, and Action Items and transposing to trackers, tickets, follow-up communications, and other deliverables
• Coordinate meeting schedules with project team, client and vendor
• Communicate status and progress updates to project team, client, and vendor
• Compile and review configuration documentation and data lists
• Perform configuration into software systems and document configuration processes with supervisor oversight
• Perform software walkthroughs of configured processes with project team and clients
• Document Issues, Enhancements, and Questions with screen records, screenshots, and descriptions
• Document Business Processes and Software Steps in SOPs and user guides
• Provide feedback and updates on client and vendor-owned deliverables
• Resolve and respond to client and vendor issues and requests in a timely manner

Requirements

• Bachelor's Degree
• 2-3 Years Experience in customer-facing work, software or project implementation roles
• Understanding of Project Management methodologies
• Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements for product and project delivery
• Excellent verbal and written communication skills, and the ability to interact professionally with a diverse customer group including executives, managers, and subject matter experts
• Strong interest in consulting or technology industry
• Willingness to perform occasional evening and weekend work
• Must be willing to commute to Irvine, CA and various cities across California and the US, as needed (valid California driver's license is preferred)

Nice-to-haves

• Experience in customer service/support
• Familiarity with adult learning principles
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)

Benefits

• Competitive salary ranging from $64,500 to $105,000
• Participation in the E-Verify Program