Innovex International Ltd - Parsippany-Troy Hills, NJ
posted about 2 months ago
We are currently seeking strong candidates for a full-time Project Leader (PL) position for our best-in-class Virtual Patient Support Programs. All of our Virtual Contact Center programs are developed and managed to optimize the patient and provider experience and maximize clinical outcomes. Our documented approach has proven that the overall experience we provide improves utilization, outcomes, and positive feedback. Our programs are intentionally designed to consider the differentiated value that a high-touch, patient-centric navigation solution can provide for our Customers as well as the communities for which they are intended. We successfully leverage our long-standing expertise in patient engagement and robust technology platforms, and we are seeking a few experienced people to join us. Become a part of our Team in managing the technology and people to provide support for patients and providers. The Project Leader (PL) will serve as the Single Point of Contact for the Customer, responsible for account-level communication, setting program goals, attending operations review meetings, invoicing, and providing program leadership. The PL will collaborate with the Customer during program start-up to determine user requirements for desired outcomes and align resources during program design, working effectively with Technology and Operational resources on an ongoing basis. The role also involves overseeing the implementation, execution, and quality assurance/continuous process improvement of the Contact Center, owning responsibility for overall Project success. Additionally, the PL will have direct responsibility for the management of virtual educators, focusing on coaching employees to best practices and meeting or exceeding KPIs. The position requires collaboration with multiple stakeholders for integration and process improvement, with the ability to effectively communicate and resolve issues among stakeholders in a timely manner.