Project Management Coordinator

Ferguson Enterprises - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

Ferguson is seeking a Project Management Coordinator to join our team, where you will play a crucial role in ensuring the smooth operation of various projects. This position is based at your nearest Ferguson branch in North Carolina or South Carolina, and the working hours are Monday to Friday from 8 AM to 4 PM. As a Project Management Coordinator, you will be responsible for accurately inputting customer orders and checking on their status, coordinating appointments with customers, and handling escalated and unresolved customer concerns. You will also be responsible for setting up subcontractors in the system and collaborating with shared accounts. In this role, you will support Project Managers throughout all phases of the project, working closely with clients to identify and define project requirements, scope, and objectives. It is essential to ensure that the client's needs are met as the project evolves. You will coordinate team meetings between team members and clients, track and process incoming paperwork, and participate in associate meetings, communicating any concerns to management. This position requires strong organizational skills, outstanding communication abilities, and proficiency in using various computer devices and Microsoft Office software. At Ferguson, we pride ourselves on our commitment to our associates' well-being, offering a holistic approach to benefits that support mental, physical, and financial health. Our competitive benefits package includes health, dental, and vision insurance, paid time off, life insurance, and a 401(k) plan with company matching. We also provide additional meaningful enhancements, such as mental health coverage, gender-affirming and family-building benefits, paid parental leave, and associate discounts, ensuring that we cater to the diverse needs of our workforce.

Responsibilities

• Accurately input customer orders and check on the status of orders
• Coordinate appointments with customers
• Handle escalated and unresolved customer concerns
• Set up subcontractors in the system and work with shared accounts
• Support Project Managers in all phases of the project
• Collaborate with clients to identify and define project requirements, scope, and objectives
• Ensure client's needs are met as project evolves
• Coordinate team meetings between team members and clients
• Track and process incoming paperwork
• Participate in associate meetings and communicate any concerns to management

Requirements

• 2 years of experience is preferred
• Strong organizational skills with the ability to effectively prioritize work
• Outstanding written and verbal communication skills
• Ability to efficiently operate computers, tablets, and mobile devices
• Proficient with Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities