Project Manager 2, Project Management

Comcast - Oak Brook, IL

Full-time - Entry Level

Oak Brook, IL

11-50 employees

Broadcasting and Content Providers

About the position

The position is responsible for coordinating Comcast Business Advanced Voice, Ethernet, and associated SMB product offers from order submission through installation. The role involves providing first-line customer support, ensuring order accuracy, and collaborating with internal departments and vendors to achieve installation goals. The individual will work with significant guidance in their area of knowledge and is expected to maintain effective relationships with customers and internal teams.

Responsibilities

• Establishes dates required for on-time completion of network activations and evaluates impact of change to the overall installation timeline.
• Identifies risks, issues, and gaps that could impact timelines, goals, and installation of services.
• Facilitates required meetings; prioritizes cross-functional activities related to installations, and develops communications, summary reports, and status for various audiences.
• Coordinates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately.
• Reviews contracts and validates services with customers to ensure accuracy.
• Meets organizational scorecard, productivity, and quality metrics.
• Serves as primary contact with customer and IT/technical personnel/vendor/reseller.
• May support one or more products within Advanced Voice and Ethernet, including associated SMB products during installation of services.
• Regular, consistent, and punctual attendance; must be able to work nights and weekends as necessary.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 2-5 years of relative work experience.
• Demonstrates ability to maintain effective customer, business, and field relationships.
• Demonstrates ability to identify, negotiate, and solve problems.
• Ability to manage orders that require technical knowledge.

Nice-to-haves

• Skills in Communication, Manage Resources, Project Planning, Risk Management and Mitigation, Self-Organization, Strategic Objectives, and Time Management.

Benefits

• Array of options for physical, financial, and emotional support.
• Expert guidance and always-on tools personalized to meet individual needs.