Project Manager (AV)

The Cook & Boardman Group - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

1-10 employees

About the position

The Senior Project Manager at The Cook & Boardman Group, LLC is responsible for overseeing and managing projects in the AV industry, ensuring customer needs are met through effective communication and logistics management. This role requires a high level of technical understanding and project management skills, as well as the ability to mentor less experienced project managers. The Senior Project Manager will handle a large volume of work with minimal supervision, coordinating with sales and detailing teams to resolve issues and deliver projects on time.

Responsibilities

• Receive and respond to customer inquiries via phone and email, ensuring replies within 24 hours.
• Follow up with customers by sending final hardware or other schedules for approval.
• Communicate changes and progress of schedules to customers promptly.
• Contact customers before job site deliveries to ensure proper scheduling and fulfillment of delivery commitments.
• Coordinate meetings according to customer schedules and provide summaries to salespersons.
• Anticipate customer needs and solicit feedback on performance.
• Develop solutions for customers and salespersons regarding technical issues with hardware and door products.
• Monitor production schedules and maintain orderly project files.
• Manage project changes, revisions, and documentation effectively.
• Attend sales meetings to provide input on customer service issues and document meeting notes.
• Mentor less experienced project managers in industry practices and applications.
• Assist in interviewing and training new project managers.
• Conduct monthly meetings with all project managers from various teams.
• Manage large low-margin projects as needed.

Requirements

• 5-10 years of experience in the industry.
• Proven project management experience with a high technical understanding of products.
• Excellent written and verbal communication skills.
• Strong problem-solving skills.
• Proficient in Microsoft Office products, including Excel, Word, and Outlook.
• Functional knowledge of computers and software applications.
• Ability to read and understand construction documents.
• Effective time management and organizational skills.
• Good mathematical skills and understanding of basic construction skills.

Nice-to-haves

• Experience with construction/project management or sales in commercial building materials.
• Professional appearance and polished communication skills.

Benefits

• Work from home/remote options for the right candidate.