Project Manager, Client Implementation - Fleet Management

$61,000 - $148,000/Yr

Ford - Lincoln, NE

Full-time - Mid Level

Lincoln, NE

Transportation Equipment Manufacturing

About the position

At Ford Motor Company, we are committed to building a better world through innovation and collaboration. As part of the Ford Pro Fleet Team, you will play a crucial role in providing sales and service support for our commercial fleet customers. This position focuses on managing the onboarding process for new fleet customers, ensuring they receive comprehensive training on how to utilize Ford Pro Fleet Software & Services effectively. You will act as the primary contact for these customers during their onboarding stage, providing updates on new features and identifying opportunities to educate them about additional products offered by the Ford Pro Team. Your responsibilities will include assisting customers in maximizing the value they receive from our products and services. This involves monitoring their usage, offering training on underutilized functionalities, and supporting the invoicing and collections processes. You will also provide valuable insights to the management team regarding customer usage patterns, preferences, and potential improvements to our offerings. Additionally, you will be responsible for escalating customer concerns, tracking open issues, and driving them to resolution. As new Ford Pro and Ford Pro Intelligence product offerings are launched, you will assist in their introduction to existing fleet customers, ensuring a smooth transition and integration. To succeed in this role, you will need a strong background in Fleet Management, onboarding, and client implementation, along with proficiency in Microsoft Office, particularly Excel. Experience with project management software such as Smartsheet, Monday, or Asana is also required. We value creativity, attention to detail, and strong interpersonal skills, as you will be building relationships with clients and collaborating with the sales team. If you are a highly motivated self-starter who thrives in a dynamic environment, we encourage you to apply and become part of our mission to change the way the world moves.

Responsibilities

• Manage new fleet customer onboarding, including assistance with initial product setup and training on how to use Ford Pro Fleet Software & Services.
• Act as primary contact for fleet customers during the onboarding stage, providing updates on new features or functionality.
• Identify opportunities to educate customers on other products offered by the Ford Pro Team.
• Assist customers with maximizing the value they receive from the products and services being delivered.
• Monitor usage and offer training on functionality not being utilized by the fleet customer.
• Support overall Ford Pro invoicing and collections processes, including credit approval and invoicing.
• Provide management team with insights into how customers are using programs, including likes, dislikes, and suggestions for new functionality.
• Escalate customer concerns and maintain tracking of open issues, driving them to resolution.
• Assist with the launch of new Ford Pro and Ford Pro Intelligence product offerings with existing fleet customers.

Requirements

• 3+ years of Fleet Management experience required.
• 3+ years of onboarding and implementation of new clients experience required.
• 3+ years of experience with Microsoft Office, especially Microsoft Excel.
• 1+ years of experience with Project Management Software, such as Smartsheet, Monday, Asana, or similar.

Nice-to-haves

• Bachelor's degree preferred.
• Prior account management experience preferred.
• Prior sales or service contact experience with Dealers and/or Commercial Fleet customers is beneficial but not required.
• Prior experience working in the Fleet Management Space.
• Familiarity with Salesforce and Microsoft Dynamics CRM is beneficial but not required.
• Highly motivated, self-starter with ability to think creatively and operate in a dynamic environment.
• Very detail oriented and highly organized.
• Strong interpersonal skills for building relationships with clients and communicating with the sales team.
• Comfortable working without assigned swim lanes in a fast-paced, highly collaborative environment.
• Ability to identify business needs and effectively communicate them to a product development team.
• Courageous and persuasive in pursuit of doing what's right for the customer and the business.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.