Project Manager, Commercial Sales

$56,250 - $93,750/Yr

Ziply Fiber - Washington, DC

Full-time - Mid Level

Remote - Washington, DC

Administrative and Support Services

About the position

The Project Manager, Commercial Sales at Ziply Fiber is responsible for managing the delivery of high-end products and services within the company's portfolio. This role serves as the primary contact for customers from post-sale to installation, ensuring a smooth customer experience through effective communication and coordination with various departments. The position emphasizes timely project management, customer support, and proactive problem-solving to enhance service delivery.

Responsibilities

• Project manage sales orders from start to finish, analyzing order requirements across various technologies including Ethernet, SDWAN, SIP, and Managed Services.
• Respond to work order requests from customers, sales account teams, agents, and vendors, arranging for installation, moves, disconnections, or changes of products and services.
• Arrange and manage installation, negotiate due dates, validate provisioning, and set priorities to meet deadlines.
• Maintain, assess, and manage risk, impacts, and potential alternatives, escalating issues to management as necessary.
• Interface with multiple parties (customers, vendors, carriers, sales, provisioning, billing, customer care) to ensure smooth communication and project support.
• Perform order Root Cause Analysis at both order and process levels.
• Troubleshoot customer problems and help resolve concerns.
• Anticipate potential service delivery impediments and proactively escalate to resolution.
• Facilitate internal meetings with key service delivery principals.
• Conduct order overview meetings with executive leadership of Ziply's largest customers, including creating and presenting customer-requested information.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in a related field or equivalent combination of education and experience.
• 4+ years of customer support experience required.
• 2+ years of project coordination or project management experience.
• Project Management Certification preferred.
• MEF Ethernet Certification preferred.
• Telecommunications (ISP, MSO, Telcos) experience required.
• 2+ years of experience with a CRM tool or Salesforce experience preferred.
• Intermediate proficiency in Microsoft Office Suite.

Nice-to-haves

• Strong verbal and written communication skills.
• Attention to detail and organizational skills.
• Ability to work independently and apply sound judgment.
• Ability to multi-task and collaborate effectively with others.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid sick time
• Paid time off
• Tuition reimbursement