Project Manager/Customer Success Specialist (Math)

$50,000 - $90,000/Yr

McGraw-Hill - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Publishing Industries

About the position

The Project Manager/Customer Success Specialist at McGraw Hill is responsible for providing professional learning services and support to clients utilizing McGraw Hill's math solutions. This role focuses on ensuring successful implementation of the Reveal Math Core Curriculum and ALEKS web-based Math solutions, fostering relationships with educational leaders, and enhancing student success through effective learning tools. The position requires significant travel and collaboration with school districts to develop and execute implementation plans.

Responsibilities

• Develop a relationship with and serve as the primary liaison between the McGraw Hill Math Solutions team and the Allentown SD.
• Collaborate with school and district leaders to develop an ongoing implementation plan, including curriculum alignment, classroom procedures, usage expectations, and timelines.
• Ensure a coordinated and timely launch and full-year implementation across the district and schools.
• Consult with the district regularly to execute the detailed implementation plan.
• Provide professional learning support onsite and online, including workshops, classroom modeling, and individual action-based consulting sessions for teachers, parents, school administrators, and district personnel.
• Monitor program usage by analyzing program data, synthesizing findings, and coordinating with users to adjust classroom practices.
• Coordinate district-wide initiatives, build internal district capacity, and scale for rapid student growth.
• Communicate regularly with school and district leadership to identify barriers to implementation, provide suggestions to resolve challenges, and respond promptly to all stakeholders' needs.
• Organize and facilitate high-level leadership meetings to review data and support implementation with fidelity.
• Act as the point of contact for all customer support, including the planning and delivery of professional learning services and managing deliverables.
• Collaborate closely with Scheduling Coordinators in securing and scheduling customer appointments.

Requirements

• 5+ years' experience in secondary math education, with an understanding of standards mastery, personalized learning, blended learning, data-driven instruction, and professional/consulting experience.
• Bachelor's Degree required. (Advanced degree in education, math, or educational technology preferred)
• Bilingual candidate preferred.
• Extraordinary desire to learn and innate drive to help others.
• Strong presentation skills and ability to interact with employees and customers of varying levels, personalities, and abilities.
• Familiarity with major operating systems, browsers, Zoom, the Microsoft Office suite, and Internet concepts is a requirement.
• Motivation to continually reflect, improve, and grow.

Nice-to-haves

• Bilingual proficiency is preferred.

Benefits

• Full range of medical and/or other benefits may be provided, depending on the position offered.