Project Manager, Implementation

HealthEdge - Augusta, ME

Full-time - Senior

Remote - Augusta, ME

About the position

The Senior Program Manager at HealthEdge plays a crucial role in supporting health plan, provider, and partner customers to successfully implement Wellframe products and services. This position serves as the primary operational contact for assigned customers, managing 2-4 implementations simultaneously, which may include complex accounts. The Senior Program Manager ensures that key project milestones are met, customer engagement metrics are achieved, and acts as a customer advocate within the organization.

Responsibilities

• Serve as the primary, daily point of contact to customer operational teams during implementation, building strong and lasting relationships with customer counterparts.
• Coordinate Wellframe and Customer project/program resources and requirements needed for successful project delivery.
• Manage project tasks, lead customer calls, train customer staff, and ensure deliverables are met on time and of the highest quality.
• Identify and communicate potential risks that may impact project timelines and success, implementing risk mitigation measures as necessary.
• Act as the primary intermediary between customers and HealthEdge teams during implementation.
• Collaborate with internal teams to optimize delivery processes.
• Identify potential expansion opportunities to sales and account management.
• Lead the implementation of new products and services for existing customers.
• Mentor junior Program Managers.
• Serve as a subject matter expert in support of sales conversations.
• Lead internal projects and initiatives as needed.

Requirements

• Bachelor's degree with a minimum of 6-8 years of project management experience.
• Minimum 5 years experience leading cross-functional, technical implementation projects in the healthcare space.
• Experience working directly with external customers is a must.
• Strong interpersonal skills with a desire to understand and serve the multi-dimensional needs of customers.
• Smart, well-organized, and collaborative, with strong attention to detail and experience in project management and operations.
• Strong understanding of payer, provider, and other key stakeholders in the healthcare market landscape.

Nice-to-haves

• Experience in digital technology and its role in healthcare delivery transformation.
• Exceptional written, verbal, and presentation skills.
• A self-starter with a track record of delivering strong performance and business acumen.

Benefits

• Full-time, permanent employment
• Remote work flexibility
• Diversity and inclusion initiatives
• Opportunities for professional development