Project Manager - Implementation

Riskonnect - Kennesaw, GA

Full-time - Mid Level

Kennesaw, GA

Professional, Scientific, and Technical Services

About the position

The Project Manager - Implementation is responsible for overseeing the successful execution of projects by defining clear objectives, managing constraints, and ensuring client satisfaction. This role involves coordinating resources, managing stakeholder relationships, and providing technical guidance while also focusing on process improvement and achieving key performance indicators (KPIs).

Responsibilities

• Creating clear and attainable project objectives and building project requirements.
• Managing all constraints for projects, including cost, time, scope, and resources.
• Managing relationships with clients and stakeholders.
• Coordinating and coaching allocated project resources to meet client requirements.
• Conducting project reviews and creating detailed reports for management.
• Providing technical advice and product-specific guidance and support to customers (internal and external).
• Securing growth opportunities and initiating new projects.
• Resolving project management issues and escalating to the Head of Delivery where necessary.
• Actively managing project risks.
• Regularly liaising with software product owners to obtain updates on new product features and improvements.
• Contributing to the development of comprehensive onboarding, support, and user education material.
• Collaborating and cooperating with other members of the CAMMS team globally to ensure consistent high-quality delivery of work.
• Achieving internal individual and team KPIs as assigned.
• Ensuring process discipline requirements are met as related to client information, sales opportunities, knowledge management, and other areas as communicated by management.
• Optimizing and improving processes and the overall approach where necessary.
• Performing any other reasonable duties as requested by the Head of Delivery.

Requirements

• Minimum of 5 years previous experience in a similar role.
• Ability to own and deliver software projects with complex inter-dependencies.
• Experience in building rapport with a range of stakeholders including software developers, software engineers, and sales professionals.
• Ability to triage technical issues and direct remediation activities to the right team.
• Highly developed interpersonal, negotiation, consultation, facilitation, cross-cultural communication, and customer service skills.
• Proven ability to engage, develop, and maintain strong working relationships with internal and external stakeholders from diverse cultures.
• Outstanding communication and presentation skills.
• Degree in a relevant field or equivalent years of experience.
• Qualifications in Project Management methodologies are highly desirable.