Project Manager, Implementation

HealthEdge - Juneau, AK

Full-time - Senior

Remote - Juneau, AK

About the position

The Senior Program Manager at HealthEdge plays a crucial role in supporting health plan, provider, and partner customers in the successful implementation of Wellframe products and services. This position serves as the primary operational contact for assigned customers, managing 2-4 implementations simultaneously, which may include complex accounts. The Senior Program Manager ensures that project milestones are met on time and that customers are positioned for success in utilizing the Wellframe platform. This role also involves acting as a customer advocate, relaying feedback and experiences to internal teams to enhance product and service support.

Responsibilities

• Serve as the primary, daily point of contact to customer operational teams during implementation, building strong and lasting relationships with customer counterparts.
• Coordinate Wellframe and Customer project/program resources and requirements needed for successful project delivery.
• Manage project tasks, lead customer calls, train customer staff, and ensure deliverables are met on time and of the highest quality.
• Identify and communicate potential risks that may impact project timelines and success, implementing risk mitigation measures as necessary.
• Act as the primary intermediary between customers and HealthEdge teams during implementation.
• Collaborate with internal teams to optimize delivery processes.
• Identify potential expansion opportunities to sales and account management.
• Lead the implementation of new products and services for existing customers.
• Mentor junior Program Managers.
• Serve as a subject matter expert in support of sales conversations.
• Lead internal projects and initiatives as needed.

Requirements

• Bachelor's degree with a minimum of 6-8 years of project management experience.
• Minimum 5 years experience leading cross-functional, technical implementation projects in the healthcare space.
• Experience working directly with external customers is a must.
• Strong interpersonal skills with a desire to understand and serve the multi-dimensional needs of customers.
• Smart, well-organized, and collaborative, with strong attention to detail and experience in project management and operations.
• Strong understanding of payer, provider, and other key stakeholders in the healthcare market landscape.

Nice-to-haves

• Experience in digital technology and its role in healthcare delivery transformation.
• Exceptional written, verbal, and presentation skills.
• A self-starter with a track record of delivering strong performance and business acumen.

Benefits

• Full-time, permanent employment
• Remote work flexibility
• Diversity and inclusion initiatives
• Opportunities for professional development