Project Manager IT Project

Georgia Systems Operations - Washington, DC

Full-time - Mid Level

Washington, DC

About the position

The position involves managing an IT support program with a focus on research, data, and cloud migration projects. The role requires overseeing a team of up to 15 personnel, conducting business and technical analysis, and ensuring effective communication with senior government officials. The candidate will be responsible for evaluating existing systems, identifying improvements, and documenting business requirements to enhance operational efficiency.

Responsibilities

• Manage up to 15 personnel on an IT support program.
• Perform gap analysis and trend analysis.
• Determine operational objectives of business requirements.
• Evaluate existing or interfacing systems and provide analysis and recommendations.
• Identify modifications and improvements to enhance efficiencies and performance of existing system features.
• Identify core business needs and document them in concepts of operation, briefings, and project schedules.
• Document business rules and construct use cases and workflow diagrams as needed.
• Facilitate working group sessions to understand and document customer stakeholder functional and technical needs.
• Automate workflows, data management, and reporting using an Enterprise Service Management (ESM) tool, such as ServiceNow.
• Facilitate work sessions, mentor project managers, and conduct training sessions.
• Develop or revise procedures, templates, and documentation based on research and interviews.
• Articulate functional and technical needs to support liaison between stakeholders and engineering teams.
• Assess customer current business processes and functions and make recommendations for improved services.

Requirements

• Minimum of eight (8) years of experience in a similar role.
• Experience with Research, Data, Cloud Migration, and various IT and Communications projects.
• Excellent written and verbal communication skills, including experience presenting to senior government officials.
• Proficiency in Microsoft Office applications, including MS Office Suite, Visio, Project, SharePoint, and Power BI.
• Demonstrated experience in conducting business and technical analysis.
• Experience in Project and Portfolio Management best practices and tools.
• Thorough knowledge of organizational development methodologies.
• Experience in automating workflows and data management using ServiceNow.

Nice-to-haves

• Experience facilitating work sessions and mentoring team members.
• Exceptional organizational skills with the ability to coordinate multiple work streams.
• Strong interpersonal skills and proven experience in building partnerships with stakeholders.
• Flexibility and ability to work in a collaborative team environment.
• Self-starter with the ability to lead work independently.

Benefits

• Equal employment opportunities (EEO) without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.