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The position involves managing an IT support program with a team of up to 15 personnel. The role requires extensive experience in various IT and communications projects, including research, data management, and cloud migration. The candidate will be responsible for performing gap and trend analysis, determining operational objectives based on business requirements, and evaluating existing systems to provide recommendations for improvements. Additionally, the role includes documenting business rules, constructing use cases, and workflow diagrams as needed. Excellent communication skills are essential, as the candidate will present materials to senior government officials and engage with stakeholders to understand their functional and technical needs. The position also requires experience in project and portfolio management best practices, as well as proficiency in using Enterprise Service Management tools like ServiceNow.
