Project Manager, Operations

Full-time - Mid Level

Phoenix, AZ

1,001-5,000 employees

About the position

We are looking for a Project Manager in our Phoenix office to support Call Center Operations. This person will take ownership of projects and initiatives, carefully managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones. We are looking for a self-starter who is excited by a fast-paced environment and collaborating with multiple teams.

Responsibilities

• Work closely with the teams to lead and attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate progress to both internal and external stakeholders
• Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines
• Be able to synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks
• Utilize your excellent organizational and time management skills to ensure projects remain on schedule
• Effectively communicate project updates, status, needs, and issues to proper stakeholders who range from department leadership, product management teams, compliance, legal, and members of senior leadership
• Update the company's knowledge base system as well as policies and procedures

Requirements

• 2+ years of project management experience required
• Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes
• Strong sense of organization and the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
• A flexible, positive, and solutions-oriented mindset
• Learn and maintain an expert level of internal operational strategy and processes
• Excellent interpersonal, written communication, process mapping, and presentation skills
• Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
• Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
• Proficiency in agile project management and issue-tracking software (Jira knowledge required)

Nice-to-haves

• Google Suite proficiency preferred
• Experience in a startup, fintech, or fin-serv call center environment

Benefits

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiative