Project Manager - (PMP) Healthcare IT - Remote (24-95)

Spok - Hopkins, MN

Full-time - Mid Level

Remote - Hopkins, MN

Telecommunications

About the position

The Project Manager at Spok, Inc. is responsible for managing, directing, and coordinating various projects related to the deployment, implementation, and maintenance of Spok products for healthcare IT. This role serves as a customer advocate and trusted advisor, ensuring successful software adoption and project progress while maintaining strong relationships with customers and internal teams.

Responsibilities

• Manages multiple, complex assigned projects through successful completion.
• Guides, mentors, and evaluates internal project team performance within project guidelines.
• Manages customer relationships for successful software adoption and project progress.
• Manages through complex problems with internal project resources and customer partners.
• Evaluates team performance and provides feedback to various internal departments on challenges and successes of the assigned project.
• Communicates with various Spok departments regarding their roles and performance requirements.
• Directs and performs follow up as necessary to complete projects and elicit customer satisfaction.
• Communicates with customers as primary contact regarding upgrade process, progress, and completion.
• Communicates with different levels of management including C-Suite stakeholders internal and external.
• Collaboratively works and communicates cross-departmentally for customer resolution.
• Creates and maintains process, standards, and upgrade documentation.
• Maintains and evaluates project plans and related documentation to ensure highest level of customer response.
• Using Microsoft Project and other tools - creates detailed timelines, agendas, and meeting recaps.
• Develops and maintains risk and issue logs for organizational lessons learned.
• Adheres to the Spok Gold Standard for Implementations.
• Evaluates and reports project outcomes, customer satisfaction and customer concerns.
• Reports project status, schedules, issues, resolutions, and completions.
• Maintains accurate forecasting for project closures.
• Presents project statuses to key executive stakeholders.

Requirements

• Bachelor's degree from a four-year college or university
• 5+ years project management experience in delivery of enterprise solutions
• PMP Certification (Active)
• Experience working with Healthcare IT (enterprise solutions)
• Experience with clinical workflows
• Experience working with clinical users/stakeholders
• Customer advocate and trusted advisor mindset
• MS Office Suite
• Microsoft Project

Nice-to-haves

• Experience managing large, complex multi-year healthcare IT engagements
• Relationship management at the healthcare IT leadership level (Director level, C-suite)
• Project Management Office (PMO) experience
• Lean/Six Sigma Yellow Belt/Green Belt equivalent skills