Project Manager, Retail Change Office (US)

$86,840 - $139,360/Yr

TD Bank - Hartford, CT

Full-time - Mid Level

Hartford, CT

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Business Program Specialist is responsible for leading the development and implementation of national and enterprise-wide programs within the Retail Change Office. This role involves designing, developing, implementing, monitoring, and resolving issues for specialized functional areas, ensuring that front-line colleagues have the necessary support and resources to manage change effectively. The position requires substantial knowledge and expertise in a complex field, integrating cross-functional understanding, and managing end-to-end functional programs.

Responsibilities

• Lead the development and implementation of national and enterprise-wide programs.
• Design, develop, implement, monitor, and resolve issues for specialized functional areas.
• Manage cross-functional teams or projects with significant resource requirements and complexity.
• Independently manage end-to-end functional programs and solve complex problems.
• Communicate difficult concepts and influence alignment across senior stakeholders.
• Develop and execute diverse programs to support business sales/service strategy.
• Analyze data to inform priorities and initiatives, including post-implementation reviews.
• Support the implementation and monitoring of consistent processes and programs.
• Ensure compliance with internal and external requirements and manage correspondence confidentially.

Requirements

• Undergraduate degree and/or 7+ years relevant experience.
• Advanced knowledge of multiple disciplines, strategy development, and consulting principles.
• Knowledge of current and emerging competitor and market trends.
• Ability to manage a budget and work within its constraints.
• Skilled in mentoring and coaching others.
• Ability to lead, plan, implement, and evaluate program/project activities.
• Strong negotiation, problem-solving, and communication skills.
• Ability to work collaboratively and build relationships across teams.

Nice-to-haves

• Experience in the banking industry and product/customer markets.
• Familiarity with risk management environment, standards, and regulations.
• Proficiency in analytical software tools and data analysis methods.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.