Cedent - Raleigh, NC
posted 5 days ago
The Project Manager will lead the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and the CXone Cloud Contact Center platform. This role focuses on managing the deployment of integrated helpdesk operations across the healthcare system, optimizing service workflows, and ensuring compliance with change management processes. The Project Manager will also engage with stakeholders to gather requirements and oversee training programs for end-users.