Project Manager, Social Media

$70,000 - $85,000/Yr

Heards Creek Productions - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

Professional, Scientific, and Technical Services

About the position

Heards Creek Productions is seeking a detail-oriented Social Media Project Manager to oversee the delivery of high-quality social media projects for Delta Air Lines' in-house agency. This role involves managing a variety of social media initiatives, ensuring projects are completed on time and within budget while collaborating with internal teams and external partners.

Responsibilities

• Intake Social Media Request Forms (SMRFs) and assess project requirements.
• Assist in assigning projects to appropriate social media teams based on skill sets and availability.
• Manage resource allocation to ensure projects are adequately staffed and deadlines are met.
• Assist in the management of SaaS vendor relationships, including Resolver, Sprinklr, CreatorIQ, and BrandWatch.
• Maintain task lists, track due dates, and monitor project statuses to ensure timely delivery.
• Assist in identifying and reaching out to vendors for select projects.
• Keep operations and social media leaders informed of team bandwidth and potential capacity issues.
• Communicate with agencies, SaaS vendors, and stakeholders to facilitate briefing, specification delivery, technology, and project updates.
• Act as the main point of contact for a dedicated set of clients, including leading status calls, building strong client relationships, maintaining timelines, and escalating issues or risks as needed.

Requirements

• 3-5+ years of proven project management and/or account management experience in an agency or in-house setting.
• Proficiency in using project management tools, preferably Workfront.
• Willingness to work in a hybrid environment with both on-site and remote work.
• Ability to thrive in a fast-paced and sometimes ambiguous environment.
• Self-starter with a strong desire to learn processes quickly and optimize them as needed.
• Flexibility and adaptability to take on various tasks and support the team's needs.
• Understanding of the general timelines and processes involved in social media and creative content production.

Nice-to-haves

• Experience in content production, surprise & delight logistics, influencer management, or vendor management is a plus.
• Expert-level knowledge of project management tools and process.
• Experience managing complex logistical projects, including those involving various types of creative work such as photography, videography, graphic design, copywriting, influencer, and creator logistics.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance