Project Manager (Telecom Installations)

$41,600 - $52,000/Yr

AV Staffing Solutions - Plainview, NY

Full-time - Mid Level

Remote - Plainview, NY

Professional, Scientific, and Technical Services

About the position

The Project Manager (Telecom Installations) will oversee and coordinate telecom projects from start to finish within a rapidly growing IT Implementation company. This role involves managing project timelines, customer interactions, and technical coordination in a fast-paced environment, ensuring successful project delivery and client satisfaction.

Responsibilities

• Achieve operational objectives by meticulously tracking projects from inception to completion, ensuring accurate information for billing.
• Respond to inbound calls from customers, field technicians, and other staff.
• Coordinate site surveys, installations, and post-installation support, and follow through to project completion.
• Support customer requests to migrate POTs services to a VOIP service.
• Confirm site visits, order equipment, document all project costs, and follow up with clients.
• Assign, schedule, and interact with Field Service Technicians, the Build Team, internal staff, and clients to ensure seamless installations.
• Schedule telephone numbering porting and turn-up of services, including managing vendors as needed.
• Monitor project expenses and implement cost-saving actions to meet cost standards.
• Document issues, resolve problems, complete audits, identify trends, and collaborate with the project management team to implement system improvements.
• Maintain customer rapport by listening to and resolving concerns and answering questions promptly.
• Organize projects, manage project files, and ensure accurate and detailed documentation.

Requirements

• 2+ years of experience as a project manager.
• Strong work ethic, customer service skills, and conflict resolution abilities.
• Excellent written and verbal communication skills.
• Proficiency in project and process management.
• Strong organizational, planning, and documentation skills with attention to detail.
• Experience or knowledge in order processing.
• Ability to coordinate both technical and non-technical aspects of projects.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to handle multiple projects in various stages simultaneously.
• Proficient in MS Office (Word, Excel, Outlook), with advanced spreadsheet skills.

Nice-to-haves

• Bachelor's degree in business with an emphasis on project management or a related field, or equivalent related experience.

Benefits

• Collaborative and supportive team environment.
• Opportunities for career advancement.
• Engagement in diverse and challenging telecom projects.