Project Manager - United for Business Portal

United Airlines • Chicago, IL

393d • $99,750 - $135,960

About The Position

The Project Manager for the United for Business Portal at United Airlines will lead the development and enhancement of portal functionalities while managing day-to-day operations. This role involves collaborating with various teams to ensure the portal meets business requirements and provides a seamless user experience. The Project Manager will oversee project plans, user acceptance testing, and implementation processes, ensuring the portal's reliability and effectiveness in supporting sales operations.

Requirements

• Bachelor's degree or 4 years of relevant work experience.
• 4+ years of sales operations/systems experience.
• Project management experience.
• Ability to drive plan execution and manage multiple projects simultaneously.
• Experience gathering and writing business requirements documents.
• Strong oral, written, and presentation skills.
• Detail-oriented with strong problem-solving skills.

Nice To Haves

• Master's degree.
• Salesforce platform knowledge and experience.

Responsibilities

• Lead the development of new portal functionality and improvements.
• Manage day-to-day portal administration in collaboration with Digital Technology and sales support teams.
• Develop project plans, timelines, and milestones for feature launches and enhancements.
• Build user acceptance testing plans and conduct testing sessions to validate requirements.
• Oversee the implementation process ensuring integration with existing systems.
• Collaborate with stakeholders to document business requirements for new features and updates.
• Work with Digital Technology teams to troubleshoot issues and strategize resolutions.
• Monitor and analyze portal user behavior and metrics to inform decision-making.
• Provide ongoing consultation and support documentation to enhance customer adoption.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Education Level: Bachelor's degree