Project Manager- Virtual Events

$100,000 - $120,000/Yr

Kaltura - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Project Manager for Virtual Events at Kaltura will lead the implementation of the company's SaaS Event Platform and applications. This role is crucial in managing customer interactions from post-sale through event day, ensuring a smooth deployment of Kaltura's video solutions. The position requires a consultative approach and collaboration with various teams to meet customer goals and deliverables.

Responsibilities

• Manage the customer implementation process from post-sale through event day.
• Serve as the lead contact for daily customer interaction and implementation activities.
• Follow up with customers via email, chats, and phone to gather event setup items or other required information.
• Create and maintain project plans within our project tracking system and update internal team members on status and next steps.
• Assist in establishing customer goals and communicate deliverables (timelines, scope of work, etc.) both internally and externally to customers.
• Perform kickoff calls, customer calls, or other internal and customer-facing activities.
• Work with Implementation Managers to review application configurations and adjust per customer requirements.
• Schedule training regarding the unique setup of customer's virtual event.

Requirements

• 5+ years of experience delivering commercial projects via a service organization.
• Proven customer-first approach with experience managing external customers and building rapport.
• Strong organizational skills with keen attention to detail.
• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
• Previous experience leading SaaS product implementations.

Nice-to-haves

• Experience planning large events (in-person or virtual).
• Self-motivated with a strong work ethic.

Benefits

• Internet reimbursement
• Health insurance
• Dental insurance
• Flexible spending account
• Cell phone reimbursement
• Vision insurance
• 401(k) matching