Project Manager

Power Solutions International - Darien, WI

Full-time - Mid Level

Darien, WI

Merchant Wholesalers, Durable Goods

About the position

The Project Manager at Power Solutions International (PSI) is responsible for overseeing the coordination and execution of customer orders and shipments, ensuring timely delivery while maintaining strong customer relationships. This role involves collaboration with internal teams to manage customer expectations, troubleshoot issues, and streamline communication for efficiency. The ideal candidate will thrive in a fast-paced environment and excel in problem-solving and communication.

Responsibilities

• Lead the end-to-end order fulfillment process, from initial customer request to final delivery
• Ensure all customer orders are processed accurately and in accordance with company policies and timelines
• Coordinate with production and inventory teams to ensure product availability aligns with customer delivery requirements
• Manage the logistics of shipments to ensure on-time delivery, working closely with the logistics and warehouse teams
• Track and monitor shipments, proactively addressing any delays or issues, and communicate status updates to customers
• Partner with third-party logistics providers, as needed, to optimize shipping costs and timelines
• Act as the main point of contact for customers regarding order and shipment inquiries
• Build and maintain positive customer relationships, providing regular updates and addressing any concerns or issues
• Ensure clear and timely communication with customers on order changes, delays, or issues that could impact delivery schedules
• Identify and address any discrepancies or challenges that may arise in the order or shipment process
• Work with internal teams to resolve issues quickly and efficiently while minimizing customer impact
• Analyze root causes of recurring issues and implement continuous improvement strategies
• Lead cross-functional projects focused on optimizing order fulfillment and shipment processes
• Ensure projects are completed on time, within scope, and meet quality standards
• Develop project plans, timelines, and resource allocation strategies
• Monitor key performance metrics related to orders and shipments (on-time delivery, customer satisfaction, etc.)
• Prepare reports for senior leadership highlighting performance, trends, and improvement opportunities
• Use data to drive decision-making and process improvements
• All other duties as assigned by management

Requirements

• Bachelor's degree in Supply Chain Management, Business Administration, or related field
• 5+ years of experience in project management, preferably in a manufacturing or logistics environment
• Strong understanding of order management and shipment processes
• Experience working in customer-facing roles with a proven ability to manage customer relationships
• Excellent organizational, problem-solving, and multitasking skills
• Proficient in project management tools (e.g., MS Project) and ERP systems
• Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams
• PMP or CAPM certification preferred
• Familiarity with lean manufacturing or continuous improvement methodologies preferred
• Experience with digital automation or AI-driven processes in order and shipment management preferred

Benefits

• Diversity and inclusion commitment
• Drug-free workplace