Project Manager

Etc International Ltd - Middleton, WI

Full-time

Middleton, WI

Amusement, Gambling, and Recreation Industries

About the position

ETC is seeking a Project Manager to join our Professional Services team. The role involves managing various project management tasks from inception to completion while ensuring excellent customer service. The Project Manager will work closely with a team of experts in visual environmental technology and will be responsible for guiding projects, addressing customer inquiries, and ensuring project specifications are met.

Responsibilities

• Implements the design of a custom project layout
• Addresses requests for information from dealers, consultants, engineers, electricians, representatives, and end users in a timely and professional manner
• Reviews quotations, sales orders, and purchase orders and addresses any discrepancies in a timely fashion
• Confirms system requirements
• Ensures drawings are consistent and accurate
• Submits drawings to customers by or on due date
• Reviews submittal drawings/check printing
• Manages the project's progress to ensure the scheduled ship date is met
• Provides accurate project status to customers as soon as changes occur
• Submits shop drawings to Systems Engineering for review
• Releases project to manufacturing
• Updates project schedules to ensure they are accurate and current
• Communicates custom aspects with custom expediter
• Meets promised ship dates and specifications
• Ensures quality customer support for each project
• Communicates project's schedule and ensures it is agreed-upon by external personnel
• Ensures product shipped meets customer's expectations
• Ensures product meets customer requirements
• Reviews shipping paperwork for accuracy
• Supports system energization
• Ensures all equipment is on site and missing equipment is expedited if necessary
• Provides support to on-site technicians
• Assists other Project Managers when needed
• Acts as a resource for other departments
• Assists in the training of department personnel
• Completes special projects and requests in a timely and positive fashion

Requirements

• Bachelor's degree or 8 years of comparable business experience in increasingly responsible positions
• 1-3 years of appropriate theatre industry experience or architectural experience
• Practicable experience in technical theatre, architectural and/or construction
• Knowledge of electronics and/or electrical theories or practices
• Excellent communication, organizational, and interpersonal skills
• Strong motivation and leadership skills
• Microsoft Office/PC skills
• Able to work well under pressure and defuse volatile situations
• Ability to communicate effectively through various mediums, phone, Teams, email, etc.
• Responsiveness to customers' needs
• Ability to prioritize tasks to meet deadlines
• Ability to evaluate a customer situation and think through best path forward
• Situational Awareness to recognize different customer types and needs
• Ability to handle medium to large projects, that include complete systems, energizations, etc.
• Ability to handle projects over various customer types and system types
• Basic knowledge of how systems go together and what is needed to create a working system
• Understanding of processes for the design and manufacture of custom product

Benefits

• 401(k) matching
• Employee stock ownership plan
• Health insurance
• Generous time off (4 weeks in the first year)