Project Manager

UniTek Global Services - Jackson, MS

Full-time - Mid Level

Jackson, MS

Professional, Scientific, and Technical Services

About the position

The Project Manager will oversee the day-to-day activities of the operations team, providing technical expertise and support to ensure efficient project execution. This role requires a self-motivated individual who can thrive in a fast-paced environment while managing multiple projects and maintaining high standards of customer service.

Responsibilities

• Oversee day-to-day activities and work closely with the operations team.
• Help grow and provide technical expertise in the area of the company.
• Multi-task in a fast-paced environment including goal setting, production, reporting, budgeting, and technician scheduling.
• Provide exemplary customer service to DirecTV, customers, corporate leadership, and technicians.
• Ensure adherence to company policies regarding safety, assets, and production.
• Oversee business financials and provide reporting to management.
• Follow up with customers for inquiries and feedback on projects.
• Update customers with regular status updates and scope of work changes.
• Complete regular follow-ups with local management and field technicians, providing updates to senior management.
• Work with customers and senior management to define the scope of work for larger projects.

Requirements

• Bachelor's degree in general business or a combination of education and work experience.
• Minimum 5 years' experience in Project Management.
• PMP or CAPM certification preferred.
• Excellent written and verbal communication skills in English.
• Experience in an operations environment in telecommunications, VoIP, satellite, routers, networking equipment, and/or cabling.
• Experience with telecommunication dispatching and project management.
• Ability to work with project deadlines and changes, overcoming unforeseen challenges.
• Working knowledge of Microsoft Office applications.

Nice-to-haves

• Leadership and negotiation skills.
• Conflict management and analytical problem-solving capabilities.
• Strong customer orientation and consultative approach with focus on profitability.
• Working knowledge of business processes, including tender and sales.
• Strong financial understanding to interpret project financial indicators.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off for holidays
• Flexible scheduling options