Project Manager

Creative Labs - Ashland, VA

Full-time - Mid Level

Ashland, VA

Specialty Trade Contractors

About the position

The Project Manager position is responsible for ensuring complete customer satisfaction through the management of furniture-related projects. This role involves leading project teams, coordinating activities, and maintaining communication between clients and internal teams to achieve project goals within scope, budget, and schedule.

Responsibilities

• Ensure workflow process responsibilities for this position are completed on all orders
• Lead project team to achieve all project outcomes (scope, budget, schedule, punch)
• Create 'Project Implementation Schedule' of activities for all projects and distribute to internal project team and client
• Ensure 'project management checklist' is completed during each project
• Act as point of contact for project team internal and external
• Determine the amount of labor needed for all assigned projects
• Prepare labor estimates, quotes for installations and reconfigurations using labor quoting tools
• Review logistics and obtain pricing from outsource partners
• Work in conjunction with the client, Lead Installer and General Contractor to create the project implementation schedule
• Work with order manager to create delivery schedules for direct shipments
• Schedule manpower and other resources with operations
• Document and manage change order process
• Evaluate site conditions, audit specifications, and product application
• Serve as information link between sales, sales administration and operations functions
• Coordinate all project activity between customer and Creative
• Serve as primary source of information for customers' projects and related site activities
• Create open issue document and provide to client and internal team
• Participate in follow-through and coordination of punch list open issues to meet customer satisfaction
• Create project budgets and track variances at job closure
• Maintain internal reporting systems; i.e., timesheets, project files and project schedules.

Requirements

• Minimum 3 years of experience in systems furniture installation or project management, or equivalent combination of education and work experience
• Knowledge of systems furniture, case goods, and Steelcase product preferred
• Must have valid driver's license and good driving record
• Demonstrate familiarity with the Windows operating environment and proficiency in Microsoft Word, Excel and Outlook
• Ability to write routine reports and correspondence
• Ability to read blueprints
• Ability to perform basic arithmetic operations in all units of measure, using whole numbers, common fractions, and decimals.

Nice-to-haves

• Experience with project management software
• Familiarity with furniture installation processes
• Strong negotiation skills

Benefits

• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities