Project Manager

Robert Half - Berea, OH

Full-time - Mid Level

Berea, OH

Administrative and Support Services

About the position

The Project Manager will play a crucial role in the technology industry by overseeing the implementation of customer technology installations from conception to rollout. This position requires effective communication with various stakeholders, including leadership, office staff, field technicians, carriers, suppliers, and clients, while ensuring that all project documentation is maintained accurately and customer needs are met prior to installation.

Responsibilities

• Facilitate the installation of various customer technology such as Coax/Fiber Internet, Hosted/PBX Phone Systems, and Video Conferencing Solutions.
• Regularly communicate with key stakeholders including leadership, field technicians, and clients to ensure smooth project implementation.
• Recognize and fulfill communication needs specific to each project.
• Document all activities related to a project, including project milestones, meeting notes, and customer contacts.
• Oversee tasks related to equipment ordering and staging.
• Collaborate with technical staff to secure accurate documentation of customer needs before proceeding with installation.
• Assist in resolving customer support tickets and responding to mainline queries.
• Maintain a customer-service oriented approach with a positive attitude throughout all interactions.

Requirements

• 2+ years Project Management experience preferred
• Knowledge of product sets including Legacy Pots Services, T1s, PRI, SIP, MPLS, PBX Phone Systems, and Hosted Phone Systems
• Familiarity with Digital Signage, Video Walls, Wi-Fi, Security Cameras/Systems, Audio Systems, Structured Cabling, Access Control, Video Conferencing Solutions
• Working knowledge of LAN/WAN networks
• Bachelor's degree in business field or two or more years industry experience
• Strong verbal and written communication skills
• Ability to identify potential problems and propose solutions
• Proficient with MS Word, MS Excel, and MS Outlook
• High energy level and consistently upbeat personality

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan