Project Manager

$33,280 - $45,760/Yr

ServiceMaster - Jonesboro, GA

Full-time

Jonesboro, GA

Administrative and Support Services

About the position

The Project Manager is responsible for leading production activities in the field, ensuring the successful completion of restoration jobs for both commercial and residential properties. This role involves monitoring tasks, preparing documentation, and providing excellent customer service while supervising technicians. The Project Manager may also assist in creating estimates and must possess a basic understanding of construction and restoration processes.

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers
• Maintains records of personnel and resources used on projects and communicates all billable events to others
• May be responsible for creation of estimates in applicable software
• Inspect and scope jobs onsite and works with Project Manager/Crew Chief/Lead Tech on scope of job
• Document/review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Requirements

• High school graduate or equivalent, college degree preferred
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required

Nice-to-haves

• Certifications preferred: ASD - Applied Structural Drying Technician, FSRT - Fire & Smoke Restoration Technician, OCT - Odor Control Technician, WRT - Water Damage Restoration Technician

Benefits

• Compensation: $16.00 - $22.00 per hour