Project Operations Specialist

Avatarfleet - Cleveland, OH

Full-time - Mid Level

Remote - Cleveland, OH

Support Activities for Transportation

About the position

The Project Operations Specialist at AvatarFleet plays a crucial role in ensuring that both internal and external customers have access to and can effectively use AvatarFleet's software. This position involves managing client software implementation projects, collaborating with cross-functional teams, and providing technical support to enhance client satisfaction and drive project success.

Responsibilities

• Collaborate with cross-functional teams, including development, sales, and marketing, to ensure seamless project execution and client satisfaction.
• Lead cross sales growth by 10% within the current client base.
• Act as the project manager for clients and Client Success Managers (CSMs), ensuring project needs are documented, measured, and achieved.
• Oversee and manage client software implementation projects from initiation to completion.
• Facilitate Scrum processes, including daily stand-ups, sprint planning, and after-action reviews.
• Manage and prioritize support projects/tickets, ensuring timely and effective resolution of client issues.
• Support Client Success Managers in project management and client retention.
• Complete AvatarFleet Client Success and Client Owned tasks or projects.
• Assist in support services and provide operational support to the Customer Success Team.
• Maintain customer accounts/relationships and update customer information.
• Assist with onboarding and offboarding of clients.
• Develop training materials and conduct software and release testing.

Requirements

• Six Sigma Certification or equivalent experience in process improvement.
• Proven experience in client success management, project management, Scrum methodologies, and technical support within a SaaS environment.
• Intermediate skills in Google Suite or Microsoft Office suite.
• Strong understanding of SaaS products, agile principles, and practices.
• Excellent communication and interpersonal skills in English, both oral and written.
• Ability to manage multiple tasks and projects simultaneously.
• Problem-solving mindset with a focus on delivering software solutions.

Nice-to-haves

• FMCSA compliance experience is a plus.
• Relevant certifications (PMP) are a plus.

Benefits

• 2 weeks PTO in the first year
• Eight paid holidays
• $60 per month phone stipend
• MacBook provided
• No premium deducted from paycheck for full health insurance
• Max Out of Pocket Deductible: $3,000 (single)/$7,150 (family)