PC Connection - Wilmington, OH
posted 4 months ago
As a Project Support Coordinator at Connection, you will play a crucial role in ensuring the smooth operation of project tasks involving our customers, service partners, and project team members. This position is designed for a multitasker who thrives in a fast-paced environment and is adept at keeping everyone on track. You will be responsible for validating hardware replacement tickets related to various service types, including onboarding, offboarding, advance exchanges, and refreshes for desktops, laptops, thin clients, and peripherals. Your attention to detail will be essential as you capture ticket details and process this data into Connection's ticketing system. Additionally, you will be involved in placing orders, performing asset management, and following up on outstanding tasks to ensure timely completion of projects. Working primarily under the supervision of the Lead-Project Support, you will also ensure that departmental processes are performed in compliance with applicable Sarbanes-Oxley controls. This role requires a proactive approach to problem-solving and the ability to communicate effectively with various stakeholders. You will be part of a dynamic team that values fresh thinking and creativity, contributing to the innovative solutions that Connection provides to its clients. Your organizational skills will be put to the test as you manage multiple tasks and maintain an efficient workflow, ultimately helping to calm the confusion of IT for our customers. At Connection, we pride ourselves on our supportive work environment and the opportunity for career growth. You will find that your contributions are valued, and you will have access to a comprehensive benefits package that supports your financial, emotional, and physical well-being. Join us in our mission to connect people with technology and make a difference in the IT landscape.