Insight Global - Chicago, IL

posted 5 months ago

Full-time
Chicago, IL
Administrative and Support Services

About the position

The Proofpoint O365 Platform Administrator will play a crucial role in managing the day-to-day operations of O365 and Proofpoint for email administration, catering to approximately 3000 users across the United States. This hybrid position requires the administrator to be onsite in Chicago, IL for at least two days a week. The primary responsibilities include handling support tickets, responding to incidents, and interfacing with various lines of business and stakeholders to ensure smooth operations. The administrator will also perform daily health checks on email archives and assist with monthly manual dispositions, ensuring that the email systems are functioning optimally and securely. In addition to operational tasks, the role involves a commitment to maintaining a diverse and inclusive work environment. The company values the contributions of all employees and is dedicated to providing equal opportunities for all qualified candidates, regardless of their background or personal characteristics. This commitment extends to the recruitment process, where reasonable accommodations are made for individuals with disabilities. The administrator will be expected to uphold these values while performing their duties, fostering an environment where everyone can bring their authentic selves to work.

Responsibilities

  • Manage day-to-day O365 and Proofpoint operations for email administration.
  • Handle support tickets and respond to incidents related to email services.
  • Interface with various lines of business and stakeholders to ensure effective communication and support.
  • Perform daily health checks on email archives to ensure system integrity and performance.
  • Assist with monthly manual dispositions of email data.

Requirements

  • 4+ years of administration experience supporting O365 and Exchange 2019.
  • Hands-on experience with Proofpoint Archive.
  • Experience supporting one or more archiving applications and email archives.
  • Understanding of supervision, lexicons, and sampling.
  • Understanding of email protocols and legality.
  • Experience with Rubrik backup or similar backup solutions.
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