Propane Customer Service Representative

$38,210 - $61,110/Yr

CHS - Gig Harbor, WA

Full-time

Gig Harbor, WA

5,001-10,000 employees

Food Manufacturing

About the position

CHS Inc. is seeking a Customer Service Representative to enhance the customer service experience for both current and prospective customers while performing general administrative duties. This role requires a detail-oriented and results-driven individual who can manage a high volume of customer inquiries and provide effective solutions. The position is based in Purdy, WA, and offers an opportunity to work with a leading agribusiness co-op in a supportive and engaging environment.

Responsibilities

• Handle a variety of customer service inquiries and problems received by telephone, fax, email, text, or other web/internet media.
• Resolve problems escalated through lower staff levels and coordinate with various functions within the company.
• Manage customer inquiries that require extensive research or deviation from standard procedures.
• Assist in resolving issues related to shortages, over shipments, defective products, and repairs.
• Assess customer needs and suggest or promote alternative products or services.
• Provide work leadership to lower-level customer service staff as needed.
• Attend to 400-500 calls per day.

Requirements

• 2+ years of experience in Customer Service and Support
• High School diploma or GED
• Proficient with MS Word, Excel, and PowerPoint
• Strong written and verbal communication skills
• Working knowledge of basic accounting practices
• Ability to work extended hours to meet business demands

Benefits

• 401(k)
• Adoption assistance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Medical insurance
• Vision insurance
• Wellness programs
• Paid time off
• Pension
• Profit sharing
• Tuition reimbursement
• Short- and long-term disability