RPM Living - Austin, TX
posted 2 months ago
The Property Accounting Associate - Support plays a crucial role in the success of RPM Living by managing various administrative tasks that support the accounts receivable (AR) and accounts payable (AP) processes within the Central Services department. This position is essential for ensuring smooth financial operations across a portfolio of properties, contributing to the overall efficiency and effectiveness of the organization. The associate will be responsible for providing support to an assigned portfolio of properties, handling a variety of AP, AR, and administrative tasks. This includes leveraging a customer support ticketing system to address internal and external inquiries, ensuring a high level of customer satisfaction. The role also involves monitoring and processing vendor refunds for the various entities managed by the company, as well as managing resident receipts in the Yardi platform. In addition to these responsibilities, the Property Accounting Associate will make decisions regarding the acceptance or rejection of resident payments in the ClickPay queue, based on established company guidelines. The associate will also be responsible for mailing back or depositing resident payment items received from ClickPay and other miscellaneous payments. Effective communication with internal teams is vital for resolving customer and vendor challenges, and the associate will proactively identify opportunities to enhance systems and processes. Furthermore, the role includes assisting in the development of analytics to track and monitor performance, as well as undertaking other duties and projects as assigned. This position requires a proactive approach and a commitment to maintaining high standards of service and accuracy in financial transactions.