Property Adjuster II

$59,400 - $91,500/Yr

Liberty Mutual - Shawnee, KS

Full-time - Mid Level

Shawnee, KS

10,001+ employees

Insurance Carriers and Related Activities

About the position

As a Property Adjuster II at Liberty Mutual Insurance, you will play a crucial role in investigating commercial property claims. Your primary responsibilities will include evaluating damages, determining coverage, and setting accurate loss cost estimates. You will be tasked with controlling the insured's exposures and losses, managing consultants, and achieving prompt, fair, and equitable settlements in accordance with fair claims handling requirements. This position requires you to negotiate settlements for claims that vary in complexity and perils, ensuring that all actions taken are in line with the company's commitment to integrity and customer service. Training is a critical component of your success in this role, and reliable attendance is mandatory. Depending on your location, this position may have in-office requirements. You will conduct thorough investigations by obtaining relevant facts to determine coverage, origin, and extent of loss. This includes reviewing financial statements to adjust moderately sized business interruption losses and conducting on-site appraisals or directing independent adjusters to gather necessary information. You will engage and manage consultants and independent adjusters as required, monitoring costs to ensure they are reasonable and necessary. Establishing and maintaining accurate loss cost estimates and reserves for each claim is essential for reporting and financial records. Keeping the insured and other stakeholders informed about the claim's status through clear, timely, and accurate communications is a key responsibility. You will also be responsible for affirming or denying coverage based on the facts and policy terms, as well as developing information necessary for advance, partial, and final payments when appropriate. In this role, you will meet the time requirements of the policy and fair claims handling practices while effectively negotiating settlements of varying complexity. You will be expected to keep the electronic claim file properly documented with accurate, clear, and timely information that reflects your adjustment activities and substantiates any payments made. Participation in quality assurance file review sessions and serving as a technical resource for less experienced claims personnel may also be part of your duties. Additionally, you may be called upon for catastrophe duty, which may require travel to the site of a catastrophe for assignments that could last several weeks.

Responsibilities

• Conduct a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss.
• Review and utilize financial statements to adjust moderately sized business interruption losses.
• Conduct on-site appraisal or direct independent adjuster to determine facts relevant to causation, damages, and exposure.
• Engage and manage consultants and independent adjusters as required, monitoring costs to ensure they are reasonable and necessary.
• Establish and maintain accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes.
• Keep the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications.
• Effectively communicate in writing on moderately complex coverage issues with minimal review and coaching.
• Determine depreciation of claim and affirm or deny coverage based on the facts and the policy terms and conditions.
• Develop information necessary to make advance, partial and final payments when appropriate.
• Meet time requirements of the policy and fair claims handling practices.
• Effectively negotiate settlement of claims of varying complexity and perils, achieving a prompt, fair and equitable settlement of a claim.
• Keep the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made.
• Participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel.
• Be available for catastrophe duty.

Requirements

• Knowledge of property insurance, commercial property claims, coverage evaluation, claims investigation, loss assessment, evaluation and reserves, financial analyses, and insurance regulations.
• Experience in negotiation and settlement of moderate complexity claims.
• Strong focus on customer service, decision making, results orientation, spoken communication, and adaptability.
• Ability to build relationships, mentor and train less experienced team members, listen and comprehend nuances, write business correspondence, produce accurate work, manage projects, and manage vendors.
• Proficiency in core applications/spreadsheets as normally acquired through a bachelor's degree or equivalent; successful completion of required internal training programs and AIC (Associate in Claims) module 33; and at least 18 months of progressively responsible experience.
• Ability and willingness to travel to the site of a catastrophe for assignments that may last several weeks.

Benefits

• Comprehensive benefits package including health insurance, dental insurance, and vision insurance.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off and holidays.
• Tuition reimbursement for further education and professional development opportunities.
• Employee resource groups to promote diversity and inclusion in the workplace.